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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Saving Lives with On-the-Job Experience and Training

To combat mass shootings and gun violence, law enforcement officers and public safety personnel throughout the country have the opportunity to participate in various training procedures each year.

These trainings focus on terrorism, active shooters, mass shootings and other related topics so that both civilian employees and sworn officers are able to perform safely and effectively during any given situation.

This type of training was especially beneficial for those working for the San Bernardino Police Department when they dealt with a terrorist attack December 2, 2015.

Responding to an Active Shooter

According to Chief Jarrod Burguan, many of his civilian employees and sworn officers had been trained in dealing with an active shooter. This training came from not only planned courses, but from the day to day realities of working in public safety.

"With the crime rate in our city and numerous shootings per week, our officers were well equipped to deal with the events of the terrorist attack," police dispatch supervisor Annie Teall said. "What happened on the day of the attack was a large-scale version of what first responders deal with on a daily basis."

In spite of the training that comes with experience, Teall said that she, along with several others in the department, took part in a tactical dispatcher class to enhance their skillset. This training helped those working in dispatch to become more familiar with field operations during hostage negotiations and SWAT callouts.

"With the tactical dispatcher training, it was easier to anticipate what the field units were going to try to accomplish while on site the day of the terrorist attack," Teall said.

Keeping the Oath to Protect and Serve

According to the San Bernardino Police Chief Jarrod Burguan, this on-the-job and additional training helped all those involved in protecting the public during the terrorist attack to perform to the best of their abilities.

"Protecting the public is what we do," Burguan said. "Training is imperative to keeping both the public and officers safe no matter what the circumstances are."