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When Will Next Generation 911 Be Ready?

This article is part two of a six-part series on Next Generation 911
Part one | Part two | Part three | Part four | Part five | Part six

In the year 2020, public safety answering points (PSAPs) everywhere will finally get an answer to a burning question: When will Next Generation 911 (NG 9-1-1) services be ready?

2020 is the year when the National Emergency Number Association (NENA) is expected to determine a definitive date for each PSAP in the country to know what to do to be ready for NG 9-1-1 services.

The reason this initiative is such a lengthy undertaking is because NG 9-1-1 requires PSAPs to connect to new networks and install new digital 9-1-1 systems. NENA is also setting guidelines or standards so that PSAPs throughout the country will all follow similar protocols (however, each PSAP will have the ability to determine the manner in which they handle NG 9-1-1 messages).

While all standards and protocols are not yet in place, many PSAPs throughout the country are readying themselves in some fashion, especially in regards to text-to-911.

Text-to-911 is one of the first aspects of NG 9-1-1 that PSAPs are preparing to handle. It involves PSAPs implementing the capability of handling emergency text messages from the public. Later, PSAPs will be able to handle multi-media messages and live video streams from the public.

Video: CAD Users Experience Text-to-911


As of October 2016, the majority of states do report some level of readiness for NG 9-1-1, mostly in terms of handling text-to-911. However, that does not mean that all communities within these states have text-to-911 capabilities. In fact, fewer than 15% of PSAPs across the United States currently are able to accept text calls.

As time goes on, it is expected that more communities will be able to offer text-to-911 services and will then focus on the next phase of NG 9-1-1.


Read part three of this series »


What to Expect with Next Generation 911

This is part 1 of a 6-part series on Next Generation 911.
Part one | Part two | Part three | Part four | Part five | Part six

The manner by which the world communicates via phone has changed.

Recognizing this change, the National Emergency Number Association (NENA) developed Next Generation 911 (NG 9-1-1).

NG 9-1-1 is an initiative aimed at updating 9-1-1 emergency services to accommodate a growing wireless society and provide individuals with additional ways to reach out for emergency services. It allows for the public to communicate with 9-1-1 emergency services the same way most people communicate with each other today using text and multi-media messages on mobile phones.

In 2000, NENA first began to address the shift in how individuals communicate via phone and the need for the public to be able to talk to 9-1-1 emergency services in different ways. By 2003, NENA started to create standards for what NG 9-1-1 really meant.

The goal with NENA's initiative was to provide guidelines for public safety answering points (PSAPs), which would define requirements for PSAPs to follow. However, as of 2016, these requirements have not been fully defined.

Many PSAPs are preparing for NG 9-1-1 requirements by updating technology to enable the acceptance of voice, video, text and data sent over IP networks from various communication devices.

Communicating with 9-1-1 services using NG 9-1-1 technology will work the same way communication via smartphones does now for personal usage. However, instead of sending messages between friends, family, coworkers and the like, messages will be exchanged between the general public and emergency text call takers.

The goal of this technology is to make sure individuals can communicate with 9-1-1 services in a variety of ways. It is the goal of NENA to make sure public safety agencies have guidelines and standards to follow when adaptation of this technology becomes mandatory.

Read part two of this series »