Increasing patrol in areas of high crime is nothing new for most jurisdictions.
According to CAD Manager Mike Dewey of the Greenbelt Police Department, patrolling crime hotspots is a priority. Ensuring other areas of the city are also covered efficiently is something they do as well through the use of their mapping software.
Dewey said he monitors patrol patterns in real time, which helps to identify areas of high saturation. High saturation can indicate areas known for higher crime rates, which leads to an increase of patrol. It can also show where several police cars are following a response to a call for service.
Being able to identify these areas empowers everyone from supervisors to dispatchers to officers in the field to see where each police unit is located.
From there, officers have the ability to move from areas of high saturation to areas of lighter coverage. This maximizes the police department's coverage of the entire city and provides effective coverage for a community.
"Using the software to watch where officers have been recently allows the shift to function as more of a coordinated unit," Dewey said. "Without this ability, it is much more likely that areas in the community would inadvertently get less efficient coverage."
The mapping capabilities of Greenbelt's public safety software also aids in faster response times. For instance, when a call comes in to the dispatch center but has not yet been assigned, officers in the field can see that the call has been queued up and can start driving in the direction where there is a need for service.
In taking this proactive measure, officers are en route faster and arrive on the scene quicker once the address is provided or units are assigned.
"The capabilities of our software system definitely result in faster response times," Dewey said.
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