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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


In the world of emergency situations, every second counts. That's why it is important for dispatchers to never have to worry about their computer aided dispatch (CAD) system going down.

Although rare, CAD systems can go down for a variety of reasons. One reason some are taken down deliberately is to update geographic information system (GIS) data imperative to routing.

Keeping GIS information current is a crucial component to maintaining faster and smarter response times. While there is a plethora of GIS data about a community that does not change, certain elements need to be updated from time to time, such as a new development being built, road closures and construction.

This updated information provides greater accuracy and helps dispatchers and first responders continuously provide a high-level of service to the community.

Some CAD software still requires going offline in order to update GIS data because their systems are unable to update in real time and stay online. It's Important to have a system that allows for the updating of GIS data without having to take that system down, as this lets dispatchers and first responders have constant access to data.

When a CAD system is taken offline, calls for service are still handled, but dispatchers are required to use radio communication. Deliberately taking a CAD system offline to update GIS data meant that calls for service suffer from not having important information available at all times.