Tyler Incident Management for Government

Tyler Incident Management

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Tyler Incident Management Software for Government

Easily manage non-emergency inquiries, complaints and service requests

Citizens expect their local government offices to provide easy access to services and respond to incidents and requests for services in a timely, cost effective and efficient way. Tyler Incident Management for Government can do all this and more. 

This Web-based solution effectively manages a municipality’s non-emergency inquiries, complaints and service requests, while reducing the use of 911 emergency number systems for non-emergency calls.

Citizens are provided with a phone number to report issues such as a barking dog next door, a pothole in their street, loss of public utility service or suspicious activity in the neighborhood. Built with the latest technology, Tyler Incident Management is mobile-friendly and fast. Citizens can even create incident reports via smartphone with our new mobile application.

Tyler Incident Management also features reporting functionality to help local government organizations track, monitor and analyze the handling and processing of requests. By collecting and analyzing report data, agencies can maintain better control of internal processes, more easily determine staff performance, and gain insight into their citizens’ needs, wants and desires.

Extending Functionality through Integration

With Tyler’s rich portfolio, you can enhance your Tyler Incident Management software solution by integrating it with other products such as:

Tyler Munis® — Tyler Incident Management interfaces directly with corresponding ERP applications such as Munis Work Orders, Permits Complaints/Violations and Citizen Self Service. This seamless integration saves time by eliminating redundancy and decreases the potential for double-keying errors.

Watch the Video

See how the Village of Bensenville, Illinois increased efficiency and improved customer service with Tyler Incident Management.

Benefits for Local Government

  • Convenient to use
  • Easy access to city services
  • Citizens have a direct line to report community issues
  • Reduces misuse of 911 emergency call system
  • Efficiently handles citizen inquiries, complaints and service requests
  • Seamless integration with Munis®
  • Citizens see their tax dollars working for them