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Important Cancellation Details

Every year we look forward to Connect and the meaningful learning and networking opportunities it provides, and while we will miss seeing everyone in Orlando, the health and safety of our clients, employees, and partners are our highest priority. We thank you for your understanding during this time of uncertainty and hope to see you in person next year in San Antonio, Texas.

We are exploring ways to offer portions of the conference virtually; we will let you know once any details are finalized. In the meantime, we encourage you to connect with each other via Tyler Community, our online client support and engagement platform.

Here are a few important, immediate details we want you to know:

  • Full registration refunds will be given. Full registration refunds, including guest passes purchased for the event at Disney's Animal Kingdom, will be issued to the original form of payment. For example, if you paid by check, you will be issued a refund check.
  • All hotel reservations made through Tyler’s hotel reservation system will be automatically canceled. If you do not wish to cancel your trip, you will need to contact the hotel directly and make new reservations.
  • If you booked your room outside of Tyler’s hotel reservation system, you need to contact the hotel directly to cancel your hotel reservations.

Please see FAQs below for additional details.

Again, we appreciate your continued patience as we all navigate this unprecedented situation together, and we extend our sincerest sympathies to all who have been affected.

If you have any questions or need specific assistance, please do not hesitate to reach out to our events team at tyler.events@tylertech.com.

FAQs

  • Will refunds be given?
    Yes, full registration refunds, including guest passes purchased for the event at Disney's Animal Kingdom, will be given and will be issued to the original form of payment. If you paid by check, you will be issued a refund check.

  • When can I expect my refund?
    On March 31 we reconciled all credit card refunds through an automated process. If you paid by credit card for either the conference or guest passes to Disney's Animal Kingdom, you should see a credit to the card you used for these purchases by April 14. If you paid via check, these refunds will take longer as our accounting team must process each refund manually. Please bear with us as we work through these as quickly as possible.

  • If I already canceled and was charged the $100 cancellation fee, can I expect that to be refunded?
    Yes, we will refund the full amount paid for registration.

  • I pre-ordered a Connect T-shirt. Will I get a refund?
    Refunds for pre-order Connect t-shirts have been processed, and clients will see a credit on the card they used to make the purchase.

  • Do I need to cancel my hotel room?
    All hotel reservations made through Tyler’s hotel reservation system have been canceled. If you do not wish to cancel your trip, you will need to contact the hotel directly and make new reservations. If you booked your room outside of Tyler’s hotel reservation system, you need to contact the hotel directly to cancel your hotel reservations.

  • I planned a vacation around Tyler Connect. What if I want to keep my hotel reservations?
    With the cancellation of the event, Tyler forfeits access to rooms being held on our behalf, so you will need to rebook rooms directly with Disney hotels.

  • Is there anything else I need cancel?
    Yes. You will need to cancel any arrangements you made outside of the Tyler Connect Registration site. For example, airfare or any Disney park passes.

  • Will the conference be rescheduled?
    Due to the size and scope of Tyler Connect, it is impossible to reschedule the event within the calendar year.

  • Will the conference move to a virtual setting?
    We are exploring how we might offer portions of the conference virtually. Once we have any plans for virtual content solidified, we will be in touch with you.

  • I’m a Tyler Excellence Award (TEA) winner — what should I expect?
    We will hold a spot for and recognize all 2020 TEA winners at next year’s conference in San Antonio, Texas, April 25-28, 2021.

  • We subscribe to the PACE program and have pre-paid registrations. How will these types of arrangements be handled?
    The money allocated for Connect registration will be made available to cover other Tyler implementation and training services.

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