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Health and Safety Precautions

We are following developments closely, including local ordinances and guidance from health authorities. 

Remote Workforce and Business Continuity

  • All Tyler team members who are able to work from home are being strongly encouraged to do so, effective March 16, 2020.
  • All Tyler team members are complying with local mandates.
  • Moving to a remote work environment will reduce the number of team members in our offices to those needed for essential on-site services and will create “social distancing” as directed by the CDC.
  • Appropriate management oversight is in place to ensure continuity of business operations and client service by equipping employees with resources necessary to continue uninterrupted in a remote work environment.

Business Travel

  • As of July 17, 2020, Tyler has extended its suspension of business travel for all but the most critical services to ensure the health and safety of our employees and clients. We continue to provide product, training, and implementation support through remote services, which have proven to be effective and successful for our clients. This travel suspension will remain in effect through December 31, 2020, and will be revisited at that time.
  • Employees who are sick or suspect they may have been exposed are not permitted to travel.

Cleaning Procedures

At the present time, Tyler offices are open where permitted, with some offices being staffed remotely in accordance with local health mandates. We continue to reinforce work-from-home policies for the majority of Tyler employees.

For any Tyler office locations staffed by essential workers, we are giving increased attention to cleaning, disinfecting, and sanitizing our workspaces. These measures include:

  • Multiple daytime and nighttime janitors disinfecting all restrooms, breakrooms, door handles, and common area surfaces in Tyler office buildings multiple times each workday.
  • Hand sanitizer dispensers for team members placed in breakrooms, cafeterias, restrooms, and fitness centers.
  • Individual hand sanitizers and surface wipes offered to team members

Employee Health and Safety

We are in regular communications with Tyler team members on current health and safety recommendations related to coronavirus. Health and safety measures include:

  • Reminders on proper prevention of spreading germs and illness
  • Regular employee communications on symptoms to watch for, what do to in case of suspected illness, when to self-quarantine, availability of benefits such as virtual doctor’s office visits, and availability of free flu vaccines
  • Updates on current CDC travel recommendations

CANCELED – Tyler Connect 2020 User Conference (April 26-29 in Orlando, Florida)

We regret to announce that Tyler Connect 2020 has been canceled. This decision was made in accordance with guidance issued by the CDC.

Refunds have been processed for registrants who paid by credit card. We are continuing to work on refunds for those who paid via other methods, including invoice, purchase order, or check. Thank you for your patience. Please visit the Connect website for more information. We look forward to next year’s event in San Antonio, Texas.

Media Statement

The following media statement is approved for use and can be attributed to Tyler Technologies:

The health, safety and well-being of our employees, clients, and the communities they serve is our top priority during the current COVID-19 outbreak.

At the present time, all Tyler offices are conducting business, reinforcing work-from-home policies for the majority of Tyler employees. For employees who are working remotely as a result of the outbreak, we have processes in place to ensure our team members can remain responsive to client needs.

We continue to monitor this issue, follow the guidance of health officials and the CDC, and take appropriate health, safety, and prevention measures in the face of this global challenge. Our thoughts are with all those impacted by the coronavirus.
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