Protect your most valuable assets.

Safeguard your data resources with Tyler’s Operating System and Database Administration (OSDBA) support service. With OSDBA, you gain the peace of mind knowing you have expert assistance for all of your database maintenance, backup and recovery needs. And our team of experts is here to help your onsite IT staff to implement a range of system support processes.

The OSDBA group provides operating system and database administration services, such as installations, upgrades, routine maintenance and database tuning.

Benefits of OSDBA Services
OSDBA services help ensure that your server is properly maintained, up-to-date and secure. Services for your mission-critical data protection include Database Support and Operating System Support to assist your on-site IT staff. In addition, OSDBA Services delivers the added benefits of:

• Staff Training—Staff are trained specifically for Microsoft Dynamics AX 2012 server configurations.
• Cost Effective—Often priced at a fraction of the cost of hiring/training personnel in-house.
• Reliability and Performance—Regular maintenance reduces downtime and ensures consistent performance.
• Better Utilization of Personnel—Frees up your staff to focus on other higher priority tasks in your organization.

Database Support

• SQL Server Installation & Maintenance
• Installation of SQL Server
  • Configurations, storage and security options
• Maintenance Planning
  • Routine tasks, including database integrity checks, backups and setup of automated e-mail alerts for SQL Server events, and transaction log maintenance
• Maintenance of SQL engine databases
  • Updates to SQL Server
  • Proactive notifications of recommended SQL Server service pack and hot fixes
  • Applying service packs and security hot fixes
  • Assistance with installation
• Troubleshooting
• Performance problems, including optimization and performance tuning
  • Analyze active processes, number of users, CPU, memory and disk performance
  • Recommend performance improvements
• SQL Server connectivity issues
  • Client-side database connection objects
  • SQL Server TCIP/Named popes connectivity issues
• Move, copy and create databases
• Create, delete and modify SQL Server login IDs and their properties
• On-demand backup/recovery of specific databases
  • Can include Windows Domain User accounts/groups within SQL Server
  • Set up customer user access for 3rd party reporting tools

Operating System Support

• System maintenance, backup and recovery
• System backup and recovery assistance
  • Tape backups and recovery from backups
• Disk space configuration
  • Assistance with recommended SQL Server configurations
• File permissions and general operating system security
• User account maintenance
• Server tuning
  • Analyzing hardware, memory and disk performance
• System administration
  • Printer installation and print queue setup
  • Service configuration, disk space utilization and defragmentation
• Proactive operating system service pack updates