Backing you at every turn.

At Tyler, we know it’s not enough to simply provide you best-in-class software solutions. In fact, for us, that’s just the beginning. Our team of experts is here at every turn to support you in that process. Not only is our team highly trained and versed in our Tyler Public Safety solutions — but many have also worked firsthand in the public sector prior to joining Tyler. With this deep level of understanding, we are here to help you maximize performance and your return on investment today — and over the long term..

Our support services are all explicitly designed to meet three major metrics:

• Speed — In fact, our first-call resolution rates average 80%.
• Solutions — Our technicians aren’t here to simply record problems — rather we're here to solve your issues fast.
• Satisfaction — We believe every support experience should be smooth. Technical support is delivered by in-house experts, trained to listen closely and answer you clearly. Many are certified by the Help Desk Institute.

Support Service Options
For your convenience, we offer multiple channels for contacting support:

• Live, U.S.-based telephone support on our toll-free hotline (7am to 7pm, CST).
• Convenient e-mail support.
• Easy-to-access Web support, including live chat.
• Go-To-Assist for direct, remote access to your system by support personnel.

Additionally, we offer an extremely robust support center from our website, that itself incorporates an array of support options.

• Thorough online training, tutorials, live webinars and how-to documentation.
• Incident management. Create new support incidents, or search existing and past incidents.
• Knowledge base. Search our extensive library for answers to frequent questions.
• Downloadable training materials. Do-it-yourself with our clear instructions.
• User forum. Discuss the products with other users.
• Enhancement requests. Tell us what features you’d like to see included.

You can see why client support is a point of pride for Tyler. In fact, clients continuously praise our support services. Internally, our #1 goal is to dominate the industry with the level and quality of client support we provide.