Tyler Public Safety Support
Backing you at every turn.
At Tyler, we know it’s not enough to simply provide you best-in-class software solutions. In fact, for us, that’s just the beginning. Our team of experts is here at every turn to support you in that process. Not only is our team highly trained and versed in our Tyler Public Safety solutions — but many have also worked firsthand in the public sector prior to joining Tyler. With this deep level of understanding, we are here to help you maximize performance and your return on investment today — and over the long term..
Our support services are all explicitly designed to meet three major metrics:
Support Service Options
- Speed — In fact, our first-call resolution rates average 80%.
- Solutions — Our technicians aren’t here to simply record problems — rather we're here to solve your issues fast.
- Satisfaction — We believe every support experience should be smooth. Technical support is delivered by in-house experts, trained to listen closely and answer you clearly. Many are certified by the Help Desk Institute.
For your convenience, we offer multiple channels for assistance:
- Live, U.S.-based telephone support on our toll-free hotline — the recommended avenue to receive assistance with priority, critical and complicated support issues
- Online product support with access to documentation, Go-To-Assist for direct, remote access to your system by support personnel, and Online Support Incidents, where you can enter and track support tickets via the Web
- Tyler Community, a user-driven software support community, available 24/7/365. Comprised of Tyler clients, product users and staff, Tyler Community is a mass collaboration and crowdsourcing tool that helps you answer product and service questions as well as connect with your peers.
- Customized training options including onsite classes, online training, tutorials, live webinars and more.