Speaking from Experience

Speaking from Experience

At Tyler, we have an insider’s understanding of how to build, install, train and maintain solutions designed to meet the unique needs of the public sector. How?

Many of our employees — from sales to development to implementation — have worked in public sector offices and school districts just like yours. Our software and service solutions are developed based on client feedback and our employees’ first-hand knowledge of what you do on a day-to-day basis. Because no one knows the public sector better than current and former local, county and state government and school employees.

Amy Puckett
Amy Puckett

Office: Plano, Texas

Years with Tyler: 26

Current Position: Senior Product Director, Courts & Justice Solutions

Public Sector Experience: Amy’s public sector background began at the Collin County Tax Office, where she worked for nearly two years. In that role, she processed tax payments in the tax collection division and vehicle registrations/title transfers in the motor vehicle division. Later, she served as an emergency dispatcher and detention officer at the Denton County Sheriff’s Office for three years.

What experience did you have with Tyler products as a user?
“I used what is now referred to as the TSG legacy Sheriff product while working at the Denton County Sheriff’s Office, primarily entering and updating warrants, civil papers and arrests.”

How did you make the transition to Tyler?
“Because I was using the legacy Sheriff product and finishing up my MIS (Management Information Systems) degree, I thought that I might be able to merge my computer skills with my hands-on criminal justice experience. I applied for a support position, not really knowing what that meant, got it and have pretty much been here ever since. I left to work for a different software company for 18 months, but ran back as fast as I could. I wanted to be at this company and I found that I missed the courts and justice domain.”

How does your public sector experience benefit Tyler’s clients?
“Although processes differ from jurisdiction to jurisdiction, many of the concepts are the same. Because I have actually lived and worked some of those processes, I can quickly relate to our clients. I guess you can say that I speak their language.”

Bob Kolysher
Bob Kolysher

Office: Plano, Texas

Years with Tyler: 5

Current Position: Product Owner, Courts & Justice Solutions

Public Sector Experience: Product Owner, Courts & Justice Solutions

What experience did you have with Tyler products as a user?
"I carried out research for a paroling authority, worked as a correctional officer in two jails and performed link analysis for a law enforcement agency, which meant completing investigations related to gang infiltration of legitimate businesses. Following this, I worked for 25 years at a company that designed, developed and implemented offender management software in major corrections jurisdictions throughout the world, including England; the Province of Ontario (Canada); New South Wales (Australia); the states of New Jersey, Minnesota, Nevada, North Dakota, South Dakota, Washington, Oregon and Connecticut; and many county sheriff's departments, such as Los Angeles County (CA), Clark County (NV), Mecklenburg County (NC), Gwinnett County (GA), Denver (CO), Erie County (NY) and Westchester County (NY). I have also visited jailing authorities in Norway, Finland, Israel, Cyprus and Venezuela. After leaving my former company, I became aware of the innovative work that Tyler Technologies was doing in the areas of courts and criminal justice software systems. Tyler was in the process of expanding their jail offering (Jail Manager) and this provided me with an opportunity to become part of this exciting and challenging project."

How does your public sector experience benefit Tyler's clients?
"Having worked in the field of corrections for a considerable period of time, I have an understanding of how a well designed, properly developed and efficiently implemented software system can assist end users in meeting their short-term (daily) and long-term (weekly, monthly, annual) needs. These experiences have provided me with a well rounded "best practices" view of what software works and what doesn't work for each of these types of agencies."

Donna Ash, CPA
Donna Ash, CPA

Office: Lubbock, Texas

Years with Tyler:  18

Current Position: Director of Migrations

Public Sector & Tyler Product Experience:
Donna has experienced just about every side of our financial software — from user, to independent auditor, and consultant, to Tyler support and training. Also, she has implemented and managed implementations for Financials, Utility Billing, Cashiering, Building Permits, Business License, Special Assessments, Work Orders, Court and Public Safety.

She began her public sector career as finance director for Harker Heights, Texas — the seventh client of Tyler’s Incode solution. As a result, Donna was one of the first users of the product. Later, she became the finance director for Angleton, Texas, where she also used Incode.

 

After leaving Angleton, Donna began working for a financial firm conducting audits for cities in Texas. It was soon obvious that many of the cities she was auditing were also Incode users. Eventually, Donna opened her own consulting company, specifically focusing on getting clients ready for implementing Incode software.

 

How did you make the transition to Tyler?
“When asked why I left local government, I tell people, I left the politics. Now, it’s so cool — I’m able to hand off a tool to our customers that empowers them to make a real change in their city.”

How does your public sector experience benefit Tyler’s clients?
“I sit with a client and can relate to them. I can tell them ‘I did your job.’”

Doraine Fitzgerald
Doraine Fitzgerald

Office: Troy, Michigan

Years with Tyler: 12

Current Position: Client Executive, Public Safety

Public Sector Experience: Doraine has more than 21 years of experience in local law enforcement, including dispatch and records management. During her career, she implemented NIBRS in Nebraska, and became very familiar with implementation and compliance in both NIBRS and UCR reporting.

How did you make the transition to Tyler?
"The agency for which I worked implemented the New World public safety software, and I acted as the agency project manager for that implementation. When I realized the benefits of the software as a tool for law enforcement, I wanted to be a part of delivering it to other agencies. The transition was very easy for me, as I was working with the same community as I had for most of my adult life. I've enjoyed training users, managing projects designed to bring benefit to agencies, and now working at the executive level to ensure that my client's software needs are being fulfilled."

How does your public sector experience benefit Tyler's clients?
"Because I've sat at "the other side of the table," I understand basic law enforcement needs. I know why our clients need what they need, and I understand constraints under which local government must operate. As technology advances, it is my goal to continue to enhance my understanding so that I can guide and advise clients on the best way forward."

John White
John White

Office: Falmouth, Maine

Years with Tyler: 17

Current Position: Senior Solutions Consultant, ERP | Financial Solutions

Public Sector Experience: John’s experience working in the public sector began in 1988 as management information systems director for the City of Lowell, Massachusetts. In October of 1995, John left to work for the Town of Shrewsbury, Massachusetts where he had the rare opportunity to design a town-wide information system from the ground up. John stayed with the Town until 1999 when he was recruited by James Hurley, vice president of sales, to work for Tyler as a utility billing project manager.

What experience did you have with Tyler products as a user?
As IT director for the Town of Shrewsbury, Massachusetts,  I oversaw the selection and implementation of Munis.  This afforded me with an intimate knowledge of the data structures and process flows of the product.  Post-implementation, I provided front-line user support and system management for a community of approximately 50 users.”

How does your public sector experience benefit Tyler’s clients?
Local government is not retail, health care or manufacturing.  It has a nomenclature, as well as process flows, that are unique and very often not transferrable from other industries.  My ability to be productive with a client from moment one is the greatest benefit derived from my public sector experience.”
Johnnie Gordon
Johnnie Gordon

Office: Plano, Texas and Atlanta, Georgia

Years with Tyler: 7

Current Position: Professional Services Director, Courts & Justice Solutions

Public Sector Experience: Prior to Tyler, Johnnie worked as a consultant in large urban area courts such as the City of Houston, the City of Atlanta and in Florida. He has also worked for a variety of agencies that support the public sector including the National Guard and various other state and federal agencies.  

How did you make the transition to Tyler? 
I researched the top technology companies including those providing technology solutions to the courts and justice arena and Tyler rose to the top of my list.  I was originally recruited by an employee I had worked with in the past to interview with Tyler at the same time I was looking.  My first position with Tyler was as a project manager.”

How does your public sector experience benefit Tyler’s clients?
“At the end of the day, there’s simply no substitute for this experience. To me, what we do is a lot more than just delivering software—it’s about bringing value to courts and justice offices and the people they serve through the experience and firsthand knowledge we have gained over the years.”
Ken Miles
Ken Miles

Office: Plano, Texas

Years with Tyler: 15

Current Position: Vice President of Professional Services, Courts & Justice Solutions

Public Sector Experience: Prior to joining Tyler, Ken gained public sector experience by working as a detention officer, deputy sheriff and police officer.

How did you make the transition to Tyler?
“I left the Sheriff’s Office, even though I loved that job, for a technology company to pursue a career using my talent for helping users adapt to new technology. However, the company never really felt like home. I left law enforcement, which is a tight-knit group, for a technology company that was cold and didn’t have a good understanding of the industry or the culture at clients’ offices. When Tyler found me and I interviewed, I knew from the moment I walked in the door that Tyler was different. I felt at home right away. Transitioning to Tyler felt like coming home to a Sheriff’s Office. I feel the culture here is very similar to the culture I had in law enforcement. It was easy for me to feel at home with Tyler because its employees really care about the jobs they do and the benefits they provide to their clients.”

How does your public sector experience benefit Tyler’s clients?
“My work experience in the public sector gives me a unique perspective. I understand what clients are going through because I’ve been in their shoes. I’ve participated in technology upgrades as a user and I’ve seen how difficult it can be. I find myself driven to work in this industry to help users adapt from their old system into a new system easily. It’s a tough job working in the public sector. I understand that tough job and want to do what I can to make our clients lives better. Within Tyler, I bring my experience and perspective as well as the client’s perspective to our folks that haven’t been in a client’s shoes. I am affecting change at the initial discussion of features within our products. I help explain and show other Tyler folks what a client is really going through and give them a glimpse into what it takes to do their job. This gives our software developers a place to bounce their ideas off and get the opinion of an experienced client. To our clients when I’m working with them I can relate to them and I’m able to explain how our products will benefit them. I help them answer the question: what will this do for me?”

Larry Frazier
Larry Frazier

Office: Falmouth, Maine

Years with Tyler: 10

Current Position: Implementation Analyst, School Solutions

Public Sector Experience: Larry spent 34 years working in the K-12 school environment, beginning as a fifth grade teacher in Bethel, Connecticut before moving to Maine in 1975. He served as K-8 principal first in Lamoine and then Woolwich, Maine before holding the position of elementary principal and K-12 technology coordinator in Yarmouth, Maine for 20 years. 

How did you make the transition to Tyler?
After a recommendation from a fellow educator who had retired to work for Tyler’s School Solutions, I seriously considered accepting a position at Tyler when one was offered. After studying Tyler’s student information system in 2007, I decided that it was a product with great potential and one that I could help grow into a state-of-the-art solution. In these past ten years, I've watched and helped Tyler SIS evolve into a sophisticated school solution that has met, and will continue to meet, every challenge that the changing educational world has demanded.”

How does your public sector experience benefit Tyler’s clients?
As a former principal and district technology coordinator, I understand how schools work and how a quality school information system can be used to improve teaching and learning by providing accurate, timely information to students, parents, teachers and administrators, allowing them to make data driven decisions. My experience makes it easier for me to help school districts use our school solutions to work more efficiently.”

Mandye Robinson
Mandye Robinson

Offices: Lubbock, Texas; Plano, Texas; Troy, Michigan

Years with Tyler: 8

Current Position: Product Market Manager, Justice Group Products

Public Sector Experience: Mandye’s first taste of public sector work was in public safety computer aided dispatching. After completing training at the police academy, she became an officer at the Southern Methodist University campus, and later the Frisco, Texas Police Department.

How did you make the transition to Tyler?
“I immediately loved the products from Tyler because of the ease of use. Many of the RMS and CAD products I had used previously were cumbersome and hard to learn, but Tyler’s products were user friendly and an easy transition for me.”

How does your public sector experience benefit Tyler’s clients?
“I believe that my experience in law enforcement helps me tremendously when I am doing a demo of our product to police departments. The ability to speak police lingo and present our product in a relative and simple way allows a police department to see how Tyler’s law enforcement products simplify their daily work. As a current police officer, I believe that I am able to relate the officers and administration I am presenting to, which builds rapport with potential clients.”

Tiara Oger
Tiara Oger

Office: Troy, Michigan

Years with Tyler: 10

Current Position: Implementation Manager, Public Safety

Public Sector Experience: Prior to her employment with Tyler, Tiara worked for 28 years for the Sangamon County Central Dispatch Center in Springfield, IL. During her career, Tiara became a shift supervisor and spent 15 years as the center's training coordinator manager.

Tiara was responsible for creating a training onboarding curriculum, which turned into a certified six-week classroom training program and then one-on-one training for the next three months. After six weeks, new employees were able to handle any and all calls that came into the center prior to hitting the actual dispatch floor. She actively participated as a primary build team member when the 38 police/fire/ems agencies went to the New World product starting in 2004.

How did you make the transition to Tyler?
"I became highly involved in the RFP process, picking the software for all of our agencies, and found a desire to continuing working with software after we went live. I was looking for a new challenge and because of the dedication of the Tyler employees I had encountered, was excited to become part of the company. I decided to retire my position and come to work for Tyler's Public Safety Division and have loved every minute of that decision."

How does your public sector experience benefit Tyler's clients?
"I like to believe that with my experience with all of the applications we offer our clients, I can provide an insight to allow agencies to streamline their business practices not just using the software, but providing consultation advice based off my experience over the last 38 years. The one thing that I hold true to this day is that I first and foremost represent myself as a professional while representing Tyler. I love my clients and love working in the public safety sector; I've been in this role for more than 38 years now, and they are family to me."

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