We provide solutions to manage all aspects of the property tax life cycle. Tyler pioneered computer-assisted mass appraisal (CAMA), and developed integrated software solutions for tax billing and collections, CAMA, and assessment administration functionality.
Our civic services solutions are designed for your public sector agency and the citizens you serve like community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, land and official records, utility billing, and parks and recreation management.
Empower your organization to access a single source of trusted data and securely share analysis, visualizations, and performance measurements across multiple departments and programs. Reuse your data and allow employees to transform data into insights on financial, operational, and strategic outcomes.
Seamlessly connect courts, public safety, and supervision agencies to ensure safer and more efficient operations for correctional facilities. Give your justice partners access to critical and sensitive data including pre-booking information from officers in the field and inmate scheduling information for the court.
Courts and justice agencies at every level — state, district, county and municipal — share a common need for software solutions that simplify processes, improve workflow, and ensure efficient and consistent operations. Tyler has the products and services to do it.
Public sector agencies manage a variety of complex, mission-critical tasks each day — from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization — from small towns to large cities and counties.
Transition work processes from paper-based to electronic for a green, efficient organization. Streamlined workflows through customized, electronic document management tools translate into real-time and dollar savings.
Tyler’s public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. We’ve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agency’s unique needs.
When it comes to the financial, human capital, and facility management needs of your school, our software helps you actively plan for change, achieve organizational goals, operate within approved budgets, and hire and retain the right employees. Attain optimal student achievement by making strategic decisions about your school district and workforce.
Data is at the core of everything schools do, and so the technology that helps you manage it must be powerful, secure, and easy to use and learn. Tyler student information solutions provide classroom management, district administration, parent communication tools, and student data management your school requires.
When information flows seamlessly between transportation directors, administrators, drivers, and parents, school districts can deliver safer, more efficient transportation to every student. Our solutions connect every aspect of transportation management, helping districts advance their operations and make student-first decisions.
Congratulations to our 2019 Tyler Public Sector Excellence Award winners! Many winners
accepted their awards at Tyler Connect 2019 in Dallas, Texas, and at the Tyler SIS 2019 User
Group Meeting in Columbia, Missouri.
Photo: Employees from the State of Idaho Judicial Branch
Courts & Justice | Odyssey The state of Idaho leveraged Tyler’s Odyssey® to unify 45 siloed systems into one statewide platform designed to improve court processes. By transitioning to a fully digital record, judges, clerks, and judicial partners could immediately access court proceedings, optimizing their time and allowing them to work from anywhere across the state. Multiple automated workstreams streamlined court processes and shifted personnel from administrative roles to providing enhanced public services. The state also implemented the first-ever statewide misdemeanor probation and problem-solving court system and built a statewide prosecutor and public defender case management system.
Photo (left to right): Robert Ambroselli, Marcus Dawal, and Ian Long, Alameda County, California
Courts & Justice | Tyler Supervision Alameda County’s probation department implemented Tyler Supervision™ as its first case management system to centralize information instead of keeping it on three separate systems. Tyler Supervision created efficiencies for the staff and integrated with the Alameda County court system that uses Odyssey Case Manager™, giving county supervision staff an immediate view of court data instead of going through extra requests, emails, or phone calls. It also allowed them to immediately assign a risk and supervision level on a record that anyone could access in real time, another first for their county and key to up-leveling safety for officers and the public.
Photo: Linda Sayegh, Nevada
Courts & Justice | Modria The Nevada Eighth Judicial District Court’s Family Mediation Center implemented Modria® online dispute resolution (ODR) solution to help accelerate caseloads for approximately 3,900 annual contested child custody cases. After a successful three-judge pilot program, ODR was expanded to all 14 judges and 12 mediators within the county to help clear case backlogs, provide 24/7 access to justice, and allow them to mediate more cases daily. This reduced case resolution time by 50 percent and cut turnaround time on judges’ mediation calendars to 30-45 days instead of an excess of three or four months.
Photo (left to right): Judge Randall Slagle, Travis County, Texas, and Bruce Graham (Tyler)
Courts & Justice | Modria As Travis County’s population rapidly grew, so did its challenges in providing access to justice, especially with only five Justices of the Peace. Tyler and the county worked together to implement Modria® online dispute resolution processes and procedures to build an innovative tool for the county’s citizens. Travis County became the first court in Texas and the first justice court in the nation to launch Modria, dramatically reducing case resolution times, with one case being resolved in two hours instead of the typical six months. With such significant impact in small claims cases, they are planning to quickly expand to other case types.
Photo: Holly Rudolph, Oregon
Courts & Justice | Odyssey With increasing SRL cases, many with multiple parties, the Oregon Judicial Department (OJD) called on Tyler to improve upon an in-house iForms solution and instead develop forms through Odyssey Guide & File™. The new forms gave the state more control over the way the information was presented to users and more capacity to quickly make changes in response to new legislation or user feedback. Since implementation, OJD has achieved a high utilization rate among its SRL filing population, including SRLs filing complex or high-demand family cases. The high rate of use put Oregon first in percentage of SRL form completions per population in the country.
Photo: Employees from Shelby County, Tennessee
Courts & Justice | Odyssey The Shelby County Criminal Court Clerk’s office leveraged Odyssey Clerk Edition™ to help automate and streamline data entry, eliminate duplicate data entry, and avoid data integrity issues. An activity was created for each different business process to automate court minutes along with necessary charge, event, hearing, bond, warrant and disposition information changes for any court action. In one instance, after a three-hour session which consisted of 28 cases, the court was able to update case information and process the court minutes in 19 minutes, instead of the typical hour it would take. They also streamlined state reporting to achieve consistently accurate reporting in a timely manner.
Photo (left to right): Robin Shellard, City of New Braunfels, Texas, and Sandy Peters (Tyler)
Courts & Justice | Incode (court) From the “10-Day Salute to Sausage” festival to the nationally renowned waterpark, New Braunfels is a top tourist destination in the state of Texas. While the thousands of visitors the town sees each year is good for the local economy, it can back up the court system. Tourists who accumulate traffic citations or parking tickets often can’t return to the city for a court hearing to resolve the case. That’s partially why the municipal court created the option to attend a hearing virtually. Using Incode court’s queue to organize the docket, the court hosted video hearings for around 100 different cases last year.
Photo: Detective Sergeant Joshua Hadnot, Jasper, Texas
Public Safety | Incode Public Safety The Jasper Police Department uses Incode® Public Safety to work more efficiently and successfully navigate reports through NIBRS requirements. This helps reduce the amount of reporting errors and overall paperwork and leaves more time for community interaction. Jasper PD worked with Tyler to innovate its processes even further by implementing additional Incode servers to enhance data retention, providing the agency more flexibility and room for growth. The implementation advanced the agency’s goals in terms of quality of service, data retrieval and usage, and the ability to add more technology, like mobile data terminals (MDT’s) and other accessories. It also gave the agency the flexibility it needed to easily incorporate new UCR and other NIBRS-related information into its standard processes to ensure reporting requirements are always met.
Photo (left to right): Donald Quinlivan Jr. and Neil Kellegher, Greene County, New York
Public Safety | New World Public Safety Before the Greene County Emergency Operations Center was even live on Tyler’s New World Enterprise Computer Aided Dispatch, dispatchers were able to use the software to help locate a missing hiker. When a call for service came in to the 911 center, a dispatcher signed into the New World CAD mapping client and was able to forward mapping coordinates to first responders. These first responders located the missing hiker instantly with the detailed mapping functionality available in New World CAD.
Photo: Kelly Clingman, Grand Junction, Colorado
Public Safety | New World Public Safety During a routine training session of Tyler’s New World Law Enforcement Records Management System, a Records Technician with the Grand Junction Police Department noticed a discrepancy in the suspect named in a Shoplift case and an individual the arresting agency had in custody. The lead detective for the case confirmed that the wrong suspect was named in a photo lineup of the potential shoplifter. With the tools available in New World Records, the arresting agency was able to let the individual go. One week later, the proper suspect was apprehended when an arresting agency in Las Vegas had an individual in custody that matched the suspect in the shoplifting case. When the Grand Junction PD contacted the Las Vegas agency, they were able to confirm via case reports in New World Records, confirm a warrant, and take the suspect into custody.
Photo: Jill Johansen, Dallas County, Iowa
Public Safety | New World Public Safety Using geofencing capabilities found in Tyler’s New World public safety solutions, the Dallas County Sheriff’s Office in Iowa is able to provide citizens with verifiable data highlighting the patrol hours of deputies. The Dallas County Sheriff’s Office provides law enforcement services to a few cities within its jurisdiction and is required to spend a set number of hours per month patrolling and answering calls in those areas. Through the creation of customized geofences in New World Computer Aided Dispatch, the Dallas County Sheriff’s Office can accurately track time and location and generate reports with this information to agencies and the public. The Sheriff’s Office also makes use of geofencing capabilities by communicating with officers via New World Mobile when they’re going to enter areas where they need to switch to a different radio channel based on geography.
Photo: Sergeant Michael Campbell, Clark County, Nevada
Public Safety | Brazos The Clark County School District Police Department in Las Vegas uses Brazos eCitation solutions from Tyler Technologies to enhance productivity, reduce errors, and improve officer safety. This police department provides 150 officers with ticket readers that easily and instantly sync data to the state and courts, allowing officers to spend more time serving and protecting the student population.
Photo: Ron Galperin, Los Angeles, California
Data & Insights | Socrata The Los Angeles Office of the Controller takes open data one step further and uses it to drive policy change and transform the city. Efforts by the Controller’s office to identify and put to use unspent city funds has helped the city address issues around employee pay and overtime management, as well as issues directly impacting the public’s quality-of-life, such as finding resources to help people experiencing homelessness. The city uses Socrata to power open data focused on the city’s finances, including balances and details of all city funds, city revenues, city employee payrolls, contracts, payments, and expenditures.
Photo: Michael Lamb, Pittsburgh, Pennsylvania
Data & Insights | Socrata Government programs generate massive amounts of data, but most of it is locked away is department silos or dated spreadsheets. Too often government workers can get swamped down in long, exhaustive reports or budget conversations that have to introduce massive amounts of information. The Pittsburgh City Controller's Office uses Socrata as a comprehensive solution for offering data visualization to view historic general ledger and budget data, year-over-year trends, checkbook level spending, and downloadable and shareable financial data in multiple formats. More than simply visualizing financial details, the city uses Socrata to tell a narrative around its financial health and keep the public, and employees, informed.
Photo: Justin Baker, Michigan
Data & Insights | Socrata Government leaders face critical decisions on investing public resources and ensuring agencies and officials are accountable for how they spend taxpayer dollars. The State of Michigan Office of Good Government takes an innovative approach through its Open Performance program, powered by Socrata. This strategy makes available data from more than 20 state departments, all visible via automated dashboards, to support leaders in the decision-making process. Since the state’s Path Toward Our Future dashboard launched in January 2018, it has been visited by 12,724 unique individuals who have viewed 59,211 pages.
Photo: Employees from Tucson, Arizona
School ERP | Infinite Visions Located in the second-largest city in Arizona, Tucson Unified School District employs a staff of approximately 8,000 and is responsible for the education of more than 47,000 students across 89 school sites. In a district so large, efficiency is key. In 2014, however, the district was operating disparate systems for finance and HR/payroll, leading to an abundance of manual processes, re-entry of data, and significant processing time of personnel action requests. In a transformation they call mindboggling, the district has streamlined processes through electronic workflow, simplified reporting, and connected departments with Infinite Visions®.
Photo (left to right): Lisa Neiman, Ozark, Missouri, and David Grossman (Tyler)
Student Information | Tyler SIS Always proactively seeking new technologies to improve the educational experience for students and parents, Ozark R-VI School District officials embarked on a pilot program to work alongside Tyler SIS™ developers as they rolled out Online Registration. The district provided key feedback from parents and administrators that ultimately lead to meaningful improvements to the registration process. After several successful years, the district has well over 90% parent adoption and saves time and money with a paperless registration process that allows parents to register their children from anywhere with an internet connection.
Photo: Kelly Terwilliger, Karns City, Pennsylvania
Student Information | Tyler SISThe Karns City Area School District selected Tyler SIS™ to replace a series of disparate pieces of student information software, integrating all their vital student data in one system. The time involved to key data into four separate systems was inefficient and often lead to data that was missing or inaccurate. District administrators also wanted a solution that would improve communication between teachers and parents. After implementing Tyler SIS, administrators and teachers immediately noticed the time savings and accuracy improvement of only having to key information into one system, and communication between all key stakeholders has vastly improved.
Photo: Lance Johnson, Marietta, Georgia
Student Transportation | Traversa The transportation team at Marietta City Schools was managing transportation in multiple programs and spreadsheets until 2018, when they decided to find a software solution that would help them increase efficiency. They also needed to improve communication to parents, and to help parents track the location of their child’s bus to improve the safety of pick ups and drop offs. Traversa® met their needs, allowing the department to manage their work from anywhere via the web-based solution, reducing time spent managing routes, and improving data accuracy. And more than 1,300 of their parents now use the Traversa Ride 360™ app to easily manage their children’s transportation to school.
Photo: Greg Agen, Griffin-Spalding County, Georgia
Student Transportation | Versatrans When the Griffin-Spalding School District reached out to Todd Harris and Greg Agen (pictured) for help in 2013, the student transportation woes had been piling up for some time. On the first day of school that year, thousands of students did not have a ride or accurate route information, and a significant portion of the fleet had failed state inspections. The pair quickly got to work using Versatrans Routing & Planning®, Versatrans Onscreen®, Tyler Telematic GPS™, Versatrans e-Link®, Versatrans Triptracker®, and Versatrans Fleetvision® to create efficient routes, verify student information, execute well-organized activity trips, and improve their maintenance and inspection processes for their buses. This complete suite of student transportation solutions reduced daily operation by eleven routes, increased revenue collected from activity trips by 22%, and saved the district approximately $400,000 annually. The department was able to make all these improvements in fewer than two years and is now recognized by the Georgia Department of Public Safety as one of the best transportation fleets in the state.
Photo: Employees from Greeneville, Tennessee
School ERP | Munis Greeneville City Schools, Tennessee, needed a way to streamline their finance and human resources processes. For years, they relied on DOS-based accounting and standalone software systems, which meant that their business processes were time consuming and lacked integration. With Munis®, purchasing lead times have been significantly reduced and the district’s purchase order and purchase order approval process is completely paperless. All the district’s hiring, evaluating, and record keeping processes seamlessly integrate with its payroll and accounting systems.
Photo: Glenn Melendez, Fulton County, Georgia
Appraisal & Tax | iasWorld Supporting Atlanta, Georgia, Fulton County has been a Tyler client for more than 30 years. Recently, a conscious, calculated tax plan — including efforts to bring together disparate data and strengthen operations — is the vision in which Fulton county is mapping and many processes are already experiencing positive change. Using solutions such as iasWorld® SmartFile and iasWorld Public Access™, the county has offered improved transparency for its public and enhanced a software and services foundation to support future goals. Across the county, wasted time is reduced, productivity and efficiency are high, and data-driven actions and communication are key to its success.
Photo: Dan Nelson, Montana
Appraisal & Tax | OrionThe Montana Department of Revenue, Property Assessment Division has a responsibility to ensure fair and equitable taxation for 56 counties across the state. However, when over half of its offices closed due to budget constraints, the division needed to find a way to operate more efficiently with mobile capabilities. Appraisers and staff were looking for technology to reduce effort and redundant data entry. By implementing Orion Field Mobile™, the division optimized appraisal operations, unveiled mobility tools for telecommuting staff, and took control of its data and productivity. Now, the division is more prepared to face any challenges ahead.
Photo: Desiree Trujillo, San Miguel County, New Mexico
Appraisal & Tax | Eagle San Miguel County has its own city of Las Vegas to boast about. However, going through a software conversion is very challenging when trying to validate and connect shared data. As the county implemented solutions from Tyler in 2016, it began noticing less operational headaches. Using the appraiser, assessor, recording, and treasurer modules of Tyler’s Eagle™ software suite, the county appreciates a facilitated digital workflow, access to more accurate data, and reduced effort in day-to-day operations. These newfound benefits offer room for growth in the organization and potential boosts to revenue due to increased productivity.
Photo: Joyce Hudman, Brazoria County, Texas
Land & Official Records | Eagle Brazoria County, south of Houston and serving the communities of Angleton, Texas, needed to update its processes to offer more convenience to its public, simplify tasks, and streamline operations and data sharing. It introduced Eagle Recorder™ in 2016 and hasn’t looked back. The technology improvements enabled the staff and operations to experience significant changes for the better. County staff knows everything is bigger in Texas, so providing improved transparency and greatly reducing manual effort and redundant data-entry is altogether a big deal.
Photo: Jon Galchik, Tulsa, Oklahoma
Civic Services | EnerGov The City of Tulsa seeks to guide city departments on how to allocate resources and create more detailed action plans to achieve city-wide strategic goals. To help achieve this outcome, the city implemented Tyler Technologies’ EnerGov™ solution to simplify and streamline code enforcement, inspections, permits, reporting, licensing, financial data, and document storage; automate business licensing; and provide constituents with an online platform to request, track, and purchase permits. This implementation has resulted in a 26.5 percent decrease in the number of walk-in customers, 14 percent increase in the number of completed inspections, and tens of thousands of dollars saved in processes and labor.
Photo: Ahmad Zayyad, Village of Orland Park, Illinois
Civic Services | Tyler EAMThe Village of Orland Park’s government is dedicated to moving from manual, paper-based workflows to more modern, efficient processes to improve customer service. As part of these efforts, the village selected Tyler Technologies’ Tyler EAM™ solution to increase efficiencies and data insights related to enterprise asset management through GIS, financial, and citizen-facing integrations. As a result, Orland Park saw a 600 percent increase in mapped assets in just 90 days and generated more than 2,500 work orders in five months.
Photo: Employees of Wasco County, Oregon
ERP | Eden Wasco County finance employees were finding that operations had become disjointed, lacked transparency, and needed to improve. The county had been using Eden for over 12 years and knew that it had a lot of unutilized capabilities. So, they looked there first and learned that Eden had what they needed all along. The county implemented Eden’s web extensions, contract management, and fixed assets modules within a six-week timeframe. After expanding the use of Eden, county operations improved. Employees are now more productive and positioned to focus on citizen service and government transparency.
Photo: Andrea Madison, Sevierville, Tennessee
ERP | Incode (financial) Just a year ago, the city of Sevierville, Tennessee, faced with a growing community and service area, recognized a need for an easier, more consistent method of notifying delinquent utility customers their account was scheduled to be disconnected. Today, the city has increased efficiency, enhanced customer communication, and reduced cutoffs by leveraging Tyler Notify™ in addition to their existing Incode® software. Utilizing phone call and text message notifications, Sevierville has seen its weekly cutoff numbers decrease by half — a “win-win” for their city and their customers.
Photo: Todd Selle, Las Cruces, New Mexico
ERP | Munis With complaints from city employees and residents on the rise, it became clear that the city of Las Cruces needed to transform its processes and workflow around non-emergency requests. The city selected Tyler 311™ largely because it integrates with Munis for work order management. With Tyler 311, the city’s processes for non-emergency requests have improved dramatically for city staff and residents alike. Las Cruces was also the first to use the Tyler 311 API to connect to its own mobile app where residents can report issues, in real-time, and receive updates on the city’s progress toward addressing their requests.
Photo: Chris Edwards, Surprise, Arizona
ERP | Munis The city of Surprise is saving time and focusing on strategic projects thanks to automated HR and payroll processes in Munis®. Paper-based processes will slow down any organization, but for a city as large as the city of Surprise the volume of timesheets, requests and approvals, and simply the distance between employees was making manual processing extremely time-consuming and creating a lot of room for error — both of which were costly to the city. The time savings realized from Munis has allowed the city to demonstrate how investments in technology have a positive impact on achieving the city’s overall goals.
Photo: Employees from Garfield County, Colorado
ERP | New World ERP With more than 500 employees, a team from Garfield County was eager to transition from a monthly, paper-based payroll process to an automated, bi-weekly system. After briefly transitioning to New World eTimesheets , the county implemented ExecuTime Time & Attendance™ as a cloud-hosted solution. With automated rules for overtime, lunchtime, FSLA, and more, the county significantly reduced manual timekeeping. In the process, they also gained confidence in cloud hosting and in Tyler’s support team — so much so that they are now moving their New World ERP solution to the Tyler cloud and looking forward to reducing their IT burdens even more.
Lake County, Illinois
City of Tulare, California
Story County Recorder’s Office, Iowa
Franklin County Auditor, Ohio
City of La Quinta, California
City of Amarillo Municipal Court, Texas
Pryor Public Schools, Oklahoma
City of Plant City, Florida
At Tyler, we imagine a world where all city, county, and regional government services are connectedwithin a healthy digital infrastructure. Connecting data, processes, and people make communitiessafer, smarter, and more responsive to the needs of residents.