This course will cover the application process in Civic Access for a business license. Civic Access is our public-facing web application previously known as Citizen Self Service (CSS) for the Enterprise Permitting & Licensing suite, powered by EnerGov. Once the application is submitted, the Business module is used to manage businesses within the Enterprise Permitting & Licensing suite. This class covers how to manage a business including how to manage business license from the business record, how to view attached licenses from the business record, how to create a tax remittance account from a business record, and how to view attached tax remittance accounts from the business record. This class will also cover how to perform and manage a business license renewal and how to manage fees associated with a renewal. The final portion of this class will cover how to renew a business license inside Civic Access. This course is targeted for back-office end users who need to understand how citizens will apply and manage their business licenses through Civic Access.
Overview Documents
Registration Deadline: 5/30/2023 - 10:00 AM EST
The virtual lab is a completely unique approach to online training and is designed for interaction between students and instructors. The User will experience live, hands−on training as one of our expert instructor’s guides you through engaging curriculum from the convenience of your office. Have a question during the class? No problem! You will be able to get answers from your instructor on the spot.
How to Participate
Once you (a jurisdiction employee) register on Tyler University (Tyler U), you can sign up for any scheduled sessions. Pay for the training per class or via a subscription. Virtual Lab classes are included with Assist subscriptions. Each attendee must have access to a computer because this instructor-led opportunity uses virtual software.
Individual tracks will be posted quarterly, and space is limited (10 per class).
Subscriptions are 10% of your annual maintenance agreement or a minimum of $12,000 per year with a 5% increase yearly upon renewal. Please contact Christy Goss, Training & Education Manager, for more information on the Virtual Lab program at 1-888−355−1093 or email christy.goss@tylertech.com.
Once a purchase order is signed and returned, we will open all sessions to your jurisdiction.
Once Registered
- Registration for each session will occur via Tyler U (see instructions below- we will no longer take registrations through email)
- Each class is hands-on and limited to 10 participants
- Classes are scheduled on Eastern time zone
- Classes start promptly at the designated time
- If you cannot attend, please email christy.goss@tylertech.com or liz.anderson@tylertech.com
- If no participants attend within 5 minutes of the scheduled start time, the class will be canceled. An email will be sent out to notify attendees
- If you are planning on completing a “track” (listed in the Appendix of the Virtual Lab Overview document), it is your responsibility to schedule the classes needed unless taking the full session when available
How to Withdraw from a class
Please see the Virtual Lab Overview document under the "Withdrawing from a Session" section