Moving from Paper-based to Paperless
Organization Profile
- Industry: Local Government
- Location: Bloomington, Minnesota
- Number of Employees: 500+
- Population: 82,900
- Number of Years as a Tyler Client: 5
- Tyler Products Used: Enterprise ERP, Enterprise Asset Management, ACFR Statement Builder, Cashiering, Content Manager
A city’s journey to a modern software solution
In 2013, the city of Bloomington struggled with an outdated legacy software. On top of lacking modern functionality and features, the finance department was mired down with manual and paper processes and desperately needed a better reporting system. "At the time, everything was paper-based and manual," said Judy Fradenburgh, IT analyst. "Only a few select people had access to reporting capabilities, which made it difficult for other departments to easily access information they needed to make decisions." The city wanted to move away from a green screen and into the 21st century. To do so, they could either upgrade their legacy system or put out an RFP to investigate other software options.
The city issued an RFP and ultimately selected Enterprise ERP to modernize and integrate the finance and HR functions, something the city describes as a complete game changer. The reporting capabilities changed who can access data and how quickly information is available. With easy access to information, staff can analyze and make decisions based on real-time financial data. Gone are the days of employees requesting information from multiple departments to complete budget requests and plan approvals. Instead, that information is available at their fingertips through Enterprise ERP. The result is an empowered staff that knows the ins and outs of their budgets and how that knowledge can be used to support strategic decision-making. Best of all, alleviating the pressure placed on the finance department to input data and pull all city reports has allowed the staff to focus on more business-critical work. Alongside Enterprise ERP, Bloomington also deployed Tyler Content Manager™ giving employees on-demand access to documents rather than having them comb through physical files or wait for interoffice mail. The city has saved paper and reduced the amount of physical storage space needed.
At the time, everything was paper-based and manual. Only a select few people had access to reporting capabilities, which made it difficult for other departments to easily access information they needed to make decisions.
Judy Fradenburgh
IT Analyst, City of Bloomington
The city of Bloomington implemented Enterprise ERP in 2015 and has upgraded twice to take advantage of the newest features and functions. The upgrade process has been as smooth as possible due to a dedicated resource from the city and a dedicated Enterprise ERP team.
According to Fradenburgh, "We really like Enterprise ERP, in fact, we have had fewer issues with Enterprise ERP than other software partners we have here in our city. You can’t expect ERP software to be easy, but Enterprise ERP makes it as easy as it can be."