Moving from Paper-based to Paperless

Organization Profile

  • Industry: Local Government
  • Location: Bloomington, Minnesota
  • Number of Employees: 500+
  • Population: 82,900
  • Number of Years as a Tyler Client: 5
  • Tyler Products Used: Munis, Tyler CAFR Statement Builder, Tyler Content Manager, Tyler EAM

A city’s journey to a modern software solution

In 2013, the city of Bloomington struggled with an outdated legacy software. On top of lacking modern functionality and features, the finance department was mired down with manual and paper processes and desperately needed a better reporting system. "At the time, everything was paper-based and manual," said Judy Fradenburgh, IT analyst. "Only a few select people had access to reporting capabilities, which made it difficult for other departments to easily access information they needed to make decisions." The city wanted to move away from a green screen and into the 21st century. To do so, they could either upgrade their legacy system or put out an RFP to investigate other software options.

The city issued an RFP and ultimately selected Munis® to modernize and integrate the finance and HR functions, something the city describes as a complete game changer. The reporting capabilities changed who can access data and how quickly information is available. With easy access to information, staff can analyze and make decisions based on real-time financial data. Gone are the days of employees requesting information from multiple departments to complete budget requests and plan approvals. Instead, that information is available at their fingertips through Munis. The result is an empowered staff that knows the ins and outs of their budgets and how that knowledge can be used to support strategic decision-making. Best of all, alleviating the pressure placed on the finance department to input data and pull all city reports has allowed the staff to focus on more business-critical work. Alongside Munis, Bloomington also deployed Tyler Content Manager™ giving employees on-demand access to documents rather than having them comb through physical files or wait for interoffice mail. The city has saved paper and reduced the amount of physical storage space needed.

At the time, everything was paper-based and manual. Only a select few people had access to reporting capabilities, which made it difficult for other departments to easily access information they needed to make decisions.

Judy Fradenburgh

IT Analyst, City of Bloomington

The city of Bloomington implemented Munis in 2015 and has upgraded twice to take advantage of the newest features and functions. The upgrade process has been as smooth as possible due to a dedicated resource from the city and a dedicated Munis team.

According to Fradenburgh, "We really like Munis, in fact, we have had fewer issues with Munis than other software partners we have here in our city. You can’t expect ERP software to be easy, but Munis makes it as easy as it can be."

Case Study Highlights

  • Went nearly paperless after implementing Munis
  • Realized new reporting campabilities
  • Empowered staff to take control of their budgets.

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