Stark County Streamlines Emergency Response
Organization Profile
- Population: 374, 853
- Tyler Client Since: 2014
- Tyler Products Used: Enterprise Public Safety, Enforcement Mobile, Public Safety Analytics, Enterprise Corrections
Stark County, Ohio, located in the northeastern corner of the state, is comprised of 17 townships, 12 villages, and 6 cities. Its county seat, Canton, is home to the Stark County Sheriff’s Office and also proudly hosts the Pro Football Hall of Fame. The sheriff’s office employs 268 staff members, including 98 sworn officers, who serve the county’s 575.2 square miles of land and communities.
Challenge:
The Stark County Sheriff’s Office faced critical operational limitations when working with multiple unintegrated, server-based solutions for the county.
This outdated setup hindered the sheriff’s office and other agencies in the county from maximizing their resources. Dispatch and law enforcement agencies operated on their own independent computer-aided dispatch (CAD) and records management systems (RMS), limiting their ability to fully leverage cross-agency data sharing and collaboration.
Solution:
To address these challenges, the Stark County Sheriff’s Office migrated four local agencies to Tyler Technologies’ cloud-hosted Enterprise CAD and Enterprise Law Enforcement Records applications.
Data sharing is huge as a multi-agency tenant, it’s great to just be able to have all those reports and everything that we can look at, have all the addresses, history, and suspect history right there for all the agencies.
Maj. Mitchell Paulen
Chief Information Officer, Stark County Sheriff's Office
Results:
The transition resulted in several improvements for Stark County, such as:
Increased Cross-Agency Collaboration
With a unified CAD system and centralized records, agencies eliminated manual information transfer, thereby improving response times and allowing officers to access vital information collected by other agencies supporting faster, informed decision-making during investigations.
Enhanced Operational Efficiency
The integration of CAD and RMS to a centralized system removed several operational limitations for officers in Stark County.
With the unified system, local agencies coordinated responses on multi-agency and multi-jurisdictional incidents and seamlessly shared critical details. Information from Enterprise CAD auto-populated into the mobile data terminals (MDTs) and Tyler’s Report Writing tool, allowing for faster response times and improved operational efficiency for law enforcement.
Modernized Reporting
Using the cloud-powered Report Writing module within the Enterprise Law Enforcement Records application, officers in Stark County benefit from uninterrupted, real-time access to reports that can be filled out anywhere, on any device.
With these capabilities, multiple officers are now able to collaborate on the same report, removing a step from the workflow and reducing time spent on administrative work. One such report in Stark County involved more than 10 contributors simultaneously.
In turn, officers have been able to provide faster, more accurate information to the courts, helping to streamline the enforcement process.
Elevated Data Security and Redundancy
The transition of local agencies to cloud-hosted servers has greatly advanced data security for local emergency response operations in Stark County, providing county-wide redundancy.
Previously, IT staff spent a substantial amount of time on server maintenance, which took them away from other critical agency-related duties. With the responsibility of server maintenance offloaded, the IT team now focuses on other projects, and the county has future-proofed its system ensuring longer-term reliability and stability.
Advanced Data Capabilities
Using the data collected and stored in a unified local records management system, leaders for local emergency response operations in Stark County can identify trends and make data-driven enforcement decisions.