Associate Account Representative

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The Associate Account Representative is responsible for managing and expanding relationships within a designated portfolio of lower-tier client accounts. As an entry-level position, this role is focused on building foundational skills in sales and client management, contributing to the company’s growth objectives through renewals, client retention, and incremental sales of software products and services. This position is considered developmental within the account management job family, with the expectation that the individual will progress to an Account Representative role over time.

 

Reponsibilities

 

  • Develop a thorough understanding of company products and services in relation to assigned clients.
  • Build and maintain relationships with assigned clients to ensure satisfaction and to identify opportunities for additional sales.
  • Conduct regular outreach to clients to assess their needs, present new products or services, and foster continued engagement.
  • Assist in preparing quotes, renewals, and proposals for assigned clients.
  • Manage day-to-day communications with clients, providing prompt and professional responses to inquiries and issues.
  • Coordinate with internal teams and senior Account Representatives to address client needs and support more complex sales opportunities.
  • Maintain accurate records of client interactions and activities within CRM tools.
  • Meet or exceed performance metrics related to client retention, renewals, and incremental sales.
  • Participate in training and development activities to enhance sales and product knowledge.
  • Perform other related duties as assigned.
  • Learn and apply product and service knowledge to effectively support assigned clients.
     
  • Manage multiple client relationships within lower-tier accounts.
     
  • Identify opportunities for renewals and incremental sales while maintaining strong client satisfaction.
     
  • Communicate effectively with clients and internal staff to ensure seamless account management.
     
  • Demonstrate professionalism in all internal and external interactions.
     
  • Travel as needed, up to 15–25% of the time.

Location

Remote

Travel

25-50%

Qualifications

  • Bachelor’s degree preferred.
  • 0–2 years of experience in sales, account management, or customer success; experience in the software industry is a plus.
  • Strong interpersonal, written, and verbal communication skills.
  • Must possess an eagerness to learn, a competitive drive, and a results-oriented approach.
  • Proficiency with CRM tools (Salesforce preferred) and Microsoft Office applications.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $54,343 - $68,452 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-7933




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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