Client Experience Advocate

Apply Online

Overview 
 
The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.Shape 
 
Key Responsibilities 
  • Manage and respond to incoming client support needs with professionalism and care 
  • Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark 
  • Document interactions and case details thoroughly in line with team standards 
  • Follow established processes to troubleshoot and resolve a broad range of product inquiries 
  • Maintain a learning mindset, actively working toward module-specific certifications 
  • Collaborate with teammates and regional leadership to ensure consistent, effective support 
  • Provide insight into common trends or client needs to support continuous improvement 
  • Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable 
  • Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership 
What Success Looks Like 
  • Demonstrated ownership and follow-through on all assigned issues 
  • High-quality documentation and clear client communication 
  • Strong early performance across core support responsibilities 
  • Positive client feedback and low case reopen rates 
  • Completion of initial module certification(s) within defined timeframes 
  • Increasing depth of expertise in a specific module or functional area 
  • Recognized by teammates and managers as dependable, eager to learn, and growth-minded 
  • Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilitiesShape 
Top Requirements 
  • Desire to build a career in client support, client success, SaaS, or public sector technology 
  • Excellent communication skills and a strong service orientation 
  • Ability to manage multiple tasks and stay organized in a fast-paced environment 
  • Comfort learning technical concepts and using new tools 
  • Strong sense of accountability—you follow through even when the answer isn’t immediate 
  • Enthusiasm for growing product knowledge through training and certification 
  • Team-oriented with a commitment to learning and contributing to shared goals 

Location

Manila, Philippines

Travel

0-5%

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Apply Online

Requisition Number:2025-7002


#LI-Hybrid
#LI-NT1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us