Hardware Installation Support Specialist, Corrections Solutions

Apply Online

The Hardware Installation Support Specialist is responsible for planning, scheduling, and deployment of Tyler Technologies kiosk, tablet, and client network solutions. In addition, working with Sales in responding to RFP, confirming technology needs, and completion of facility walkthrough for new installations.               

This position combines project management, administrative, technical and organizational skills to coordinate the analysis, quoting, delivery, installation and deployment of Tyler’s hardware solutions. The Hardware Installation Support Specialist maintains close communication and relationships with all other business units within the division and possibly with other Tyler divisions.             

Note: This role requires 50%-75% travel to client sites within the U.S.   

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Brentwood, Tennessee | Remote

Travel

50-75%

Responsibilities

  • Work with the Corrections Solutions teams to manage information flow between internal teams, partners, facility staff, and third party contractors.
  • Become familiar with business requirements, support team contacts and other application-specific background information.
  • Work with Sales, Support, and Project Management teams to complete facility walkthroughs, installation, and final sign-off for client environments
  • Develop and execute project plans to maintain the scope, schedule, and all responsibilities for various projects and initiatives.
  • Monitor and report on progress of projects to ensure compliance with the project plan and effectively communicate to team leads.
  • Obtain regular feedback from business contacts regarding project status and quality of service and take immediate corrective action as required.
  • Participate in troubleshooting and outage scenarios and provide technical support and feedback to resolve issues.

Qualifications

  • Manage multiple activities for multiple business units simultaneously without missing critical deadlines.
  • Achieve results without having direct control of the resources and be able to leverage these results across internal and external departments.
  • Build rapport with business units and other IT departments while actively influencing events and negotiating changes to achieve project goals.
  • Incorporate new information, make quick decisions, and keep the appropriate parties informed of rapidly occurring developments.
  • Demonstrate good time management, organizational skills and work independently or in a team.
  • Performs additional duties as assigned
  • Bachelor’s degree in computer science, or related field, or comparable work experience.
  • Preferred three to five years’ general IT experience
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Excellent interpersonal and communication skills as well as good listening skills.
  • Strong negotiation, conflict resolution, and persuasion skills.
#LI-SBI                      

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $69,797 - $75,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2024-4239


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us
Upcoming Job Fairs & Recruiting Events

Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

See our hiring events