Implementation Consultant

Responsibilities: 

• Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc. 
• Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), and the communication of business needs 
• Understand the current state of the client organization, while at the same time track to the vision of where a client organization wants to be 
• Recommend options for new approaches in client work processes as appropriate to ensure efficient configuration of the SaaS platform for the client’s needs that minimizes any need for custom development 
• Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives 
• Successfully engage in multiple initiatives simultaneously 
• Serve as the conduit between the customer community and the implementation team to achieve successful project acceptance 
• Represents Tyler in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve 
• Interact effectively with a diverse group of team members and clients within Tyler, the industry, and government communities. 
• Play an active role in troubleshooting and resolving client issues by working closely with the Support or Development departments 
• Assist QA staff with product testing or modification testing and data validation as required  
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation 
• Create implementation tools and documentation to iteratively improve implementation capabilities 

Additional Requirements: 

• 2 - 3 years of experience aligning the needs of business units with the capabilities delivered by information technology 
• Extensive experience facilitating formal requirements gathering sessions or workgroups 
• Facilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts and identify solutions 
• Expertise in eliciting the actual needs of stakeholders, not simply their expressed desires 
• Strong decision-making, analytical and problem-solving skills particularly in data migration validation 
• Excellent planning and organizational skills and ability to follow through until a given activity is complete 
• Exceptional independent judgment and customer service skills 
• Strong work ethic and commitment to excellence and an aptitude for customer success  
• Strong organizational, documentation, and prioritization skills  
• Self-motivated, open, and creative personality  
• Desire to work in a fast-paced, entrepreneurial environment maintaining agreed upon timelines while producing extraordinary work  
• Passionate about what you do 
• Travel will be required at times for necessary on-site customer engagement (5%)