Implementation Specialist

Apply Online

Location

Little Rock, Arkansas

Responsibilities

• Demonstrate ability to understand government partner business processes and apply these to each product implementation.
• Demonstrate excellent people skills and ability to build client relationships.
• Maintain a courteous, professional and confident demeanor throughout the implementation process.
• Collaborate with account/project managers, as well as technical staff to understand user requirements, identify, and build solutions.
• Formulate and define application scope and objectives; devise and modify procedures to solve business problems.
• Design, configure, test, debug, maintain, and deploy applications according to requirements.
• Estimate project timelines based on functional specifications and requirements.
• Complete assigned tasks with minimal oversight.
• Manage multiple tasks and deadlines simultaneously.
• Implement and maintain product or system features in order to solve scoped problems. Asks for guidance when necessary.
• Take ownership of solutions.
• Participate in regular team meetings.
• Communicate with and learn from other team members.
• Ask questions and seek assistance when appropriate without needing repeat guidance on the same topics. Must be a quick learner and a self-starter.
• Communicate frequently and openly with the manager for clarification and discussion around strategic reasoning.
• Effectively communicate their individual work. Asks clarifying questions to confirm understanding of problems and/or next steps and follows up as necessary.
• Demonstrate excellent partnering, communicating, and negotiating skills to gather client requirements and communicate effectively with the Project Managers, Development, DBA’s and Support staff.
• Maintain composure under pressure and accurately evaluate and resolve problem situations.
• Work effectively in a fast paced, team based, customer service-oriented environment.
• Perform other duties as assigned.

Requirements

• Education: Bachelor’s degree in technical discipline preferred and/or relevant work experience.
• Work Experience: 0-5 years of experience in the field or in a related area.
• Location: Live in the Little Rock area or central Arkansas area (within 30 miles of Little Rock).

Required Skills:

• Possesses both technical and non-technical problem solving and troubleshooting skills with the ability to conceptualize, plan, develop and deliver a variety of creative solutions.
• Possesses understanding of programming techniques or advanced formula skills within Excel.
• Attention to detail and ability to follow processes.
• Excellent interpersonal and communication skills.
• Strong problem solving and analytical skills.
• Familiarity and ease with Mac computer systems and Microsoft Office products.
• Ability to travel locally for meetings with partners.
• Experience working successfully in a remote-first environment.

Other helpful skills include:

• Understanding of User Experience (UX) design practices.
• Understanding of APIs.
• Familiarity with current web languages and techniques like HTML, CSS, and JavaScript.
• Familiarity with Regular Expressions, XML, and JSON structure.
• Experience with API testing tools like Insomnia or Postman.
• Design and configuration of user interfaces for web applications.