IT Helpdesk Specialist

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The IT Frontline Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously. Primary work hours are between 8AM and 5PM, with hours of operation between 8AM and 8PM EST.   

While we are open to candidates in the Plano, Texas area, our preference is to fill this position in our Yarmouth, Maine location if possible. 

This position needs to be onsite in the office; it is possible to shift to a hybrid (1 or 2 days at home) at some point, but given the hands-on nature of this work, being onsite is important. 

Responsibilities

• Provide end-user support for Tyler’s internal customers via telephone, email, remote control and in-person.
• Maintain a high level of courteous customer service at all times
• Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues
• Learn the functions and back end of Tyler’s applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
• Aid the management team in conceptualizing updates and upgrades that will enhance Tyler’s employee’s experience

Qualifications

• Associates degree in computer science or equivalent experience/certification
• Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers, and other hardware with entry level knowledge of networking as well.
• Ability to prioritize and complete multiple tasks in a fast paced, technical environment
• Excellent customer service, organizational, interpersonal and communication skills
• Prior phone/customer service experience is key
• Ability to work independently and in a team environment
• Demonstrated ability to maintain a positive, professional attitude

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

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Requisition Number:2024-4430

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.