Lead Cloud Site Reliability Engineer

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Overview
The Lead Site Reliability Engineer is a senior technical leader within the SRE team, responsible for driving strategic initiatives, leading team-level planning, and shaping the technical vision for reliability engineering across Tyler Technologies. This role requires strong collaboration, deep technical expertise, and the ability to influence engineering practices across teams. The ideal candidate brings experience, passion, and thoughtful opinions on how to build resilient systems, balanced with the flexibility to adapt to evolving business needs.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine

Travel

0-5%

Responsibilities

  • Lead technical planning and execution of SRE initiatives, ensuring alignment with business priorities and cross-functional teams.
  • Drive the implementation and adoption of observability and incident management tooling to monitor AWS EKS-based systems, with a strong focus on performance, reliability, scalability, and rapid response.
  • Ensure architecture and deployment models support SLA commitments and are designed for future scale.
  • Apply software engineering best practices to resolve complex problems and reduce operational toil.
  • Collaborate with product support and development teams to enhance customer experience through automation and self-service tools.
  • Conduct root cause analysis and implement preventative measures to improve system resilience.
  • Lead and participate in incident retrospectives to strengthen future response efforts.
  • Participate in on-call rotations, providing critical support and guidance.
  • Mentor engineers across the SRE and broader engineering organization.
  • Advocate for SRE principles and foster a culture of operational excellence.
  • Own and foster strategic relationships with key vendors and third-party service providers to ensure alignment with reliability goals, tooling needs, and evolving business requirements.

Qualifications

  • 6+ years of experience in software engineering, systems engineering, or technical operations, with a focus on large-scale cloud applications.
  • Proven leadership in driving technical initiatives and team-level planning.
  • Expertise in Site Reliability Engineering concepts and practices.
  • Experience implementing and leveraging observability tooling to drive system reliability, performance insights, and incident response improvements.
  • Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
  • Proficiency in infrastructure as code technologies, such as Terraform.
  • Strong software engineering skills in languages like Python, JavaScript, or Go.
  • Familiarity with DevOps and CI/CD methodologies.
  • Bachelor’s degree in Computer Science or related field.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2025-7752




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

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Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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