Network Infrastructure Architect, Corrections Solutions

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The Network Infrastructure Architect is responsible for providing technical expertise in support of Tyler network infrastructure products across various environments and technologies, such as various non-centralized private networks and cloud network infrastructure, network mapping, network planning, and network performance improvement and analytics.      
 
Note:  This is a hybrid role that requires this candidate to be in the Brentwood, TN office at 2 days per week.  

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Brentwood, Tennessee

Travel

0-5%

Responsibilities

  • Supports, troubleshoots, and maintains networks for SaaS customers located in AWS and client-hosted (on-premises) environments.
  • Works with internal and external clients with varying degrees of skillsets ranging from end-users to experienced IT teams to resolve highly complex, detailed and high priority server, system, and network technical issues.
  • Maintains, monitors, and analyzes performance of system components.
  • Develops system specifications, technical documentation, requirements, KB Articles.
  • Prioritizes workload and resolution to meet service level agreements.
  • Analyzes and resolves customer technical issues, escalating to other departments as identified.
  • Participates in identifying and recommending technology solutions for clients.
  • Works closely with software engineering and development teams on issue resolution and process improvement.
  • Works on projects either independently or as part of a team.
  • Performs other duties as assigned.

Qualifications

  • 2 Years+ relevant Technical College or bachelor’s degree or Higher from University a plus.
  • A minimum of 1 year of Enterprise Network Engineering experience or 3 Years Network Engineering in MSP or similar field where you manage multiple networks; previous experience as a Senior Technical Support Analyst with Tyler Technologies preferred.
  • Knowledge of MySql servers, virtualization, data storage, networking.
  • Excellent analytical, communication and client-facing customer service skills required.
  • Ability to multi-task, works as part of a team, and develop and train staff.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-4212


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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