Payments Enablement Specialist

Apply Online

The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes, and is not limited to, handling new service setups, enhanced functionality configuration, ensuring readiness for release to the customer, supporting company-wide payments migrations and implementation of financial institution system integrations. The payment enablement specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success in this role requires a balanced blend of customer service excellence, organization, technical aptitude, problem-solving, and sharp attention to detail to onboard services efficiently and accurately. The payment enablement specialist collaborates closely with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.
 

Location

Overland Park, Kansas | Yarmouth, Maine | Troy, Michigan | Plano, Texas

Travel

0-5%

Responsibilities

  • Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configuration requirements and internal communication within the Client Record Management systems.
  • System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
  • Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
  • Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
  • Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large scale processor migrations.
  • Financial Institution and Vendor Integrations: Work with Third-Party vendors and Financial Institutions to integrate the payment systems with new features and functions. The payment enablement specialist will be an expert in these Third-Party integrations and feature sets.
  • Implementation Handoff: Document service details and handoff to the divisional implementation teams for their go live.
  • Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials. This may include coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
  • Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Clear communication with escalation manager/contacts.
  • Collaboration: Actively participate in team and company Teams chat and meetings. Attend team meetings where team members identify areas of improvement, account issues, trends, etc. and provide examples for solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the Tyler organization - always keeping One Tyler top of mind.
 

Qualifications

  • A bachelor’s degree in business, finance, or related discipline is preferred but not required.
  • 3-5 years relevant experience in customer service, financial operations, or payment processing is highly valued.
  • Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
  • Demonstrated ability to solve problems effectively, with sharp attention to detail.
  • Exceptional communication skills, both written and verbal.
  • Proven capability to thrive in fast-paced environments while managing multiple priorities.
  • Fundamental understanding of financial transactions and payment systems.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $79,168 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-7633


#LI-Hybrid
#LI-SB1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us