Product Analyst, Enterprise Corrections

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We are seeking a highly motivated and detail-oriented Product Analyst to join our dynamic product team. As a Product Analyst, you will play a crucial role in the organization working with development, client success, support, implementation, sales and clients to solve problems. 
 
HYBRID WORK POLICY: The candidate is required to come into the Plano, TX office at least 3x per week.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas | Brentwood, Tennessee

Travel

10-25%

Responsibilities

  • Provide Business Value by solving market problems to meet clients and potential client’s needs. 
  • Gather requirements of moderate scope and complexity from a variety of sources to support product development process.
  • Collect and analyze user feedback through various channels to gain insights into user satisfaction and areas for improvement.
  • Communicate information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems.
  • May research and analyze projects for new features based on system requirements defined by business system's owners.
  • Design requirements and documentation with foresight for the future maintainability and growth of the software.
  • Work closely with the Product Owner to manage customer enhancement requests and expectations.
  • Work closely with customer support teams to address user issues and enhance product usability.
  • May act as a liaison to clearly communicate ideas between technical and non-technical stakeholders to ensure a shared understanding of product updates.
  • Create comprehensive documentation/content for product features, enhancements, and changes.
  • Embrace learning and growth to gain expertise and grow in position.
  • Occasional travel required.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's degree Computer Sciences, Management Information Science, or Business.  Equivalent work experience may substitute for degree requirement.
  • A minimum of 1 year of experience in software or related experience including but not limited to writing and documenting client specifications.
  • Experience using Agile SCRUM development processes.
  • Strong analytical and problem-solving skills.
  • Knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
  • Keen attention to detail.
  • Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
  • Strong time management skills.
  • Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
  • Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
  • Proficient with Microsoft Office.
  • Ability to work independently as well as collaborate in a team as well as across functional groups.
  • Ability to be effective in a fast-paced environment.
  • Must be able to travel occasional if requested.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2025-7480
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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