Revenue Operations Senior Director

Apply Online

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Yarmouth, Maine | Plano, Texas | Overland Park, Kansas

Travel

0-5%

Responsibilities

Command Center Analytics
  • Lead in building out of a strategic executive-level dashboard of key operational metrics to drive and monitor the health of our payment operations.
  • Architect and implement a centralized revenue data strategy that harmonizes disparate systems and sources (Payments Engine, CRM, billing systems, processor DFM files and more)
  • Develop scalable data pipelines and dashboards capable of supporting real-time insights. 
  • Identify necessary tooling and software to drive ongoing data-informed decision-making. 
  • Establish pertinent dashboard KPIs aimed at tracking operational performance, monitoring operational health, and driving revenue growth.
  • Analyze the revenue streams from various Tyler divisions and product lines – understanding transaction volumes, optimizing payment costs, and determining impact of pricing and business decisions.
  • Assist in what-if scenario modeling related to merchant migration, product launches, and other initiatives.
  • Understand merchant setup, implementation pipelines, and sales pipelines and how those flows contribute to revenue generation, revenue acceleration and margin improvement.
 
Revenue Operations Reporting
  • Analyze trends within the key performance indicators, including payment processing volumes, transaction revenue breakdowns by product line, volumes and counts by processor, and similar.
  • Own the command center reporting build for executive leadership, including in-depth analysis of processing volumes, merchant boarding, billing and operational alerts. 
  • Create a reporting view of processing volumes by processor source, product line, and payment method.
  • Create a reporting view of processing footprint by geographic, division, and other client-base attributes.
  • Create a reporting view of boarding SLAs, merchant additions, merchant attrition, red-flag and fraud indicators.
  • Create a reporting view on expense management, cost per transaction, and qualifying transactions.
 
Organizational Partnering
  • Partner across all functional areas of the team to support 2030 Transaction Revenue financial goals.
  • Develop familiarity with payment products, service offerings, merchant setup, pricing approaches, and platforms and the leaders that support them.
  • Work with business leaders in Operations, Development, and Sales to identify and monitor KPIs that aid their day-to-day operations.
  • Collaborate with senior leadership to drive strategic initiatives and revenue growth.
  • Aid in proactive, strategic reporting initiatives – as well as ad hoc queries and inquiries
  • Demonstrate the ability to translate complex technical concepts into business terms. 

Qualifications

  • 5-10 years of experience in Revenue Operations and/or Data Strategy roles
  • Proven experience in the payments industry, with a focus on fin tech solutions.
  • Bachelor’s degree in business, Finance, or Data Science; MBA or advanced degree preferred.
  • Exceptional analytical skills, process-oriented mindset, with an attention to detail - while maintaining the ability to think strategically
  • Excellent interpersonal skills, including verbal and written communication, to business leaders and executives.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-7805


#LI-Remote
#LI-ZJ1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us