Senior AI Product Analyst, Enterprise Supervision

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We are seeking a dynamic, cross-functional professional to join our team in a hybrid role that combines the expertise of a Business Consultant, Senior Product Analyst and Technical Implementation Consultant. This individual will lead the integration of AI-powered solutions into our supervision platform, collaborating directly with clients, product teams, and AI engineers to implement and scale innovative features. As the primary AI expert on our team, you will drive AI adoption and ensure its successful implementation.
 
The ideal candidate thrives at the intersection of technology and business processes, has a passion for generative AI, and can guide both internal teams and clients toward AI adoption that enhances client outcomes. This role requires high emotional intelligence, strong documentation and communication skills, and a deep curiosity about how supervision programs operate.
 
HYBRID WORK POLICY: The candidate should be in the Plano, TX office 3 days per week. 

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

0-5%

Responsibilities

Client Advocacy & Business Process Understanding:
  • Engage with clients to understand their current processes, challenges, and goals.
  • Translate client needs into actionable requirements that reflect real-world use cases in probation, pretrial, or juvenile supervision.
AI Integration & Technical Alignment:
  • Collaborate with AI engineers to define, validate, and optimize API layers and data flows.
  • Understand the product ecosystem and direct technical implementation and testing.
  • Identify opportunities to embed AI/ML functionality into the core product suite.
Product Ownership & Documentation:
  • Serve as a functional product owner for AI-related initiatives.
  • Create clear, client-focused documentation, including business requirements, user stories, and implementation guides.
  • Provide feedback on product design and usability from both client and internal stakeholder perspectives.
Implementation Support & Collaboration:
  • Partner with Professional Services and Project Managers during client implementations.
  • Guide configuration decisions and assist with training, validation, and rollout of AI-enhanced features.
Champion AI Culture and Best Practices:
  • Promote and educate teams on generative AI principles and responsible AI usage.
  • Stay updated with industry trends and translate them into actionable innovation within the product roadmap
Education and Experience
  • 3+ years in business consulting, product ownership, or technical implementation.
  • Familiarity with software development, API frameworks, and data flow design.
  • Strong interpersonal skills and the ability to bridge business and technical perspectives.
  • Proven ability to write clear documentation, user stories, and implement artifacts.
  • Demonstrated interest or experience in generative AI tools and frameworks.
  • Ability to manage ambiguity and work cross-functionally with product, engineering, and client teams.
  • Experience in probation, pretrial, or juvenile supervision is a strong plus.

Qualifications

  • Knowledge of AI/ML models and their application in enterprise environments.
  • Familiarity with agile methodologies, product lifecycle, and cloud-based SaaS platforms.
  • Strong presentation skills and client-facing experience.
  • Bachelor’s degree in Business, Criminal Justice, Computer Science, or a related field.
Why Join Us?
This is a rare opportunity to be part of a team driving real innovation in the justice and supervision technology space. If you’re excited about using AI to make a difference and you’re comfortable wearing multiple hats, we want to hear from you.
 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2025-6788
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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