Senior Implementation Consultant

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The Implementation Consultant for ERP Pro is responsible for providing consultative services including but not limited to business analysis and configuration.  

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Remote | Travel/Home-Based

Travel

10-25%

Responsibilities

  • Lead team meetings
  • Training and process improvement
  • Mentorship
  • NET (New Employee Training)
  • Reverse Shadows
  • Become a Buddy for New Hires


Complexity

  • Electric package (TOU, KVAR, Demand, Net Metering)
  • UB Multiple Cycle go lives
  • 20,000+ UB accounts
  • Ability to handle escalations and create resolutions for red flags and roadblocks
  • Ability to implement AR conversions, manual setups and import tasks
  • Ability to implement Community Development conversions and manual setups.
  • Work with management on future goals and stretch projects
  • Creates team documentation with little to no guidance
  • Deliverables met internally and externally
  • Ability to implement all CIS modules and consultant tasks (Discovery, Configuration, Perform Testing, and Go Live) as well as have a strong understanding and ability to implement:
    Utility Billing
    Mobile Service Orders
    Accounts Receivable
    Licensing
    Permitting
    Mobile Inspections
    Code Enforcement
    Cemetery
    Sales tax

Qualifications

  • 3+ years of experience with Case Management and Business Process Management solutions similar to Tyler Technologies' ERP Pro platform
  • Expert at Object Oriented Analysis and Design techniques
  • Knowledge of relational database terminology modeling and design techniques
  • Extensive experience facilitating formal requirement sessions
  • Discovery/Elicitation and Design workgroups
  • Able to connect project’s objectives with organization's strategic goals.
  • Able to facilitate large group of multidiscipline participants to agree on common objectives using advanced techniques to brainstorm, reduce conflicts, and identify solutions.
  • Expert at eliciting the actual needs of stakeholders, not simply their expressed desires.
  • Ability to travel 15% and a valid drivers license

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2024-4572


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

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Why Work at Tyler?

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Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

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