Software Support Representative - (Full-Time) Temp-to-Perm

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Location

Manila, Philippines

Responsibilities

  • Demonstrate proficiency in managing multiple chats simultaneously, ensuring prompt and efficient assistance to all users. 
  • Maintain a comprehensive understanding of products or services, enabling accurate and insightful responses to client’s inquiries. 
  • Actively contribute to the development and enhancement of knowledge base/articles, providing insights and solutions to common queries 
  • Assisting other team members when needed, promoting a sense of unity and shared responsibility.
  • Display adaptability in addressing different client’s needs and concerns, showcasing a comprehensive understanding of various issues and providing tailored solutions 

Qualifications

  • Strong written communication skills to manage and engage in multiple chats simultaneously while ensuring clarity and professionalism.
  • Capacity to work collaboratively with team members, sharing insights, and providing assistance to foster a supportive team environment.
  • Flexibility to handle various client concerns and adapt to changing priorities, showcasing resilience and agility in a dynamic work environment.
  • Effective time management skills to prioritize tasks and ensure timely responses to client inquiries.
  • Strong problem-solving capabilities to address a wide range of client issues efficiently. 

Apply Online

Requisition Number:2025-7274




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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