Technical Operations Specialist

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The Tech Ops Specialist will work with other Tyler employees to ensure timely and high-quality support of applicable hardware as well as setup, configuration and shipping of new and add-on hardware purchases. It will require a high level of technical knowledge and good organizational skills. This position will report to the Support Manager.
 
Responsibilities
  • Provide hardware support for Tyler-developed products for internal employees (demos, training, sales, testing, etc)
  • Work with Operations and Support teams to perform duties related to internal software and hardware audits, licensing, inventories and more.
  • Maintain constant communication with support Manager on status of projects, issues and maintenance tasks.
  • Setup and configure client hardware as a part of initial go-lives or add-on purchases
  • Work with client to facilitate repairs and warranty claims on hardware
  • Troubleshoot hardware issues for clients and team members.
  • Manage inbound and outbound shipments of hardware to clients
  • Manages open calls by identifying and prioritizing issues according to published policies.
  • Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Collaborates with other teams, departments and divisions with issues pertaining to Tyler hardware.
  • Contribute to company knowledge library.
  • Conduct training for end-users.
  • Follows documented Tyler Technologies policies and procedures.
  • Become a trusted resource by providing service that consistently demonstrates strong product knowledge and work ethic.
  • Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Provide support in the various internal environments related to many Tyler Technologies applications.
  • Build rapport with co-workers to turn what may be a negative situation into a positive customer service experience.
  • Manage and prioritize multiple and often conflicting tasks.
  • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
  • Adapt to changing product and environments.
  • Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.
  • Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
  • Performs other duties as assigned.
  • May require 25% travel
 
 
 
Qualifications
  • Bachelor’s degree in computer science, MIS, or equivalent experience.
  • Experience administering Windows based servers.
  • Working knowledge of server hardware and network configurations.
  • Ability to troubleshoot PC configurations and connectivity issues.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Programming skills a big plus

 

Location

College Station, Texas

Travel

0-5%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $59,413 - $78,285 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Requisition Number:2025-7654




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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