Technical Services Intern

Apply Online

The Tech Services Intern will assist in providing support to Tyler employees and to ensure timely and high quality support of applicable hardware and software environments. The Tech Service Intern also provides reports to management regarding various technical environments.

Responsibilities 

  • Provides Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services.
  • Maintains and reports on hosting center environment to ensure proper performance and functionality for our clients.
  • Reviews and reports internal statistics, and makes recommendations based on data collected.
  • Assists management with quality control of the support processes by providing reports, and monitoring phone and incident data.
  • Works with Tech Services team to perform duties related to internal software and hardware audits, licensing, inventories and more.
  • Reports on all hardware and software assets.
  • May work closely with Tech Service Deployment manager to maintain licensing compliancy and status.
  • May maintain internal and resale hardware inventories.
  • May facilitate the loaner maintenance program.
  • May control shipping and receiving for all Technical Service Department needs.
  • Performs other duties as assigned.

Location

Lubbock, Texas | Billings, Montana | Remote

Travel

0-5%

Qualifications

  • Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills.
  • Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
  • Ability to work independently or in a team environment.
  • Demonstrates ability to maintain a positive, professional attitude.
#LI-SB1 #LI-DNI

Apply Online

Requisition Number:2024-4534


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us
Upcoming Job Fairs & Recruiting Events

Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

See our hiring events