Technical Services Support Analyst, SaaS

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The Technical Services Analyst will analyze and resolve complex systems management issues to address our clients’ needs for software-as-a-service offering. We are looking for sharp, disciplined, and self-motivated individuals with a passion for utilizing cloud solutions from AWS Cloud Platform.   


Responsibilities

  • Maintain and refine infrastructure solutions to support business functions, processes, and applications.   
  • Evaluate, and make recommendations for alternative infrastructure solutions. Support the selection of methodologies, frameworks, tools, and components of infrastructure solutions, and lead multifunctional teams in successful application of those methodologies and tools.   
  • Troubleshoot and ensure the validity of the architectural solutions   
  • Pro-Actively using monitoring tools and insights within our SAAS environment.   
  • Understanding of CDN methodologies and implementation.   
  • Be involved in the maintaining, implementation, and growth of the cloud infrastructure.   
  • Partner with product dev teams to troubleshoot and maintain scalable services.   
  • Stay current with new technology options and vendor products.   
  • Resolve inquiries and issues in a timely manner.   
  • Understanding Infrastructure as a code service.   
  • Escalates to senior team members and department members if situation is beyond ability and additional   
  • assistance is needed.   
  • Write and maintain documentation in standard repositories.   
  • Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.   
  • May identify client and staff knowledge gaps.   
  • May mentor less experienced staff.   
  • May conduct trainings.   
  • May participate in user group meetings.   
  • Contributes to company knowledge library.   
     

Qualifications

  • BS/BA in related field or equivalent experience  
  • A strong business orientation  
  • Experience in the software industry deploying software products  
  • Establish federated identity solutions between on-premises and commercial clouds.  
  • Develop and maintain standards for operations of core AWS components.  
  • Provide analytics to leadership related to costs/capacity/administration.  
  • Ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.  
  • Excellent time management and prioritization skills  

 

Location

Billings, Montana | Remote

Travel

0-5%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $56,648 - $72,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-4396

#DICELGD

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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