Technical Writer - Payments

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The Payments group is looking to fill a technical writer role. You will be joining a multi-discipline team of experienced product experts and technical resources all focused on delivering a world class solution to Tyler’s diverse customer base. 

Position Objective

The Technical Writer creates technical documentation and information about Tyler software products, services, and policies and procedures.

Location

Overland Park, Kansas | Troy, Michigan

Responsibilities

  • Researches, writes, gathers, organizes, and edits content for use as product information, online help, training materials, video scripts, support content, and other knowledge assets.
  • Reports to and works closely with their Manager and Product Owners to plan and schedule projects and with other technical writers to ensure consistent and accurate information.
  • Produces content that conforms to established guidelines and Tyler/Department best practices.
  • Proofreads and copyedits content for proper grammar, punctuation, and style guidelines.
  • Extensively tests content for accuracy and usability and sets up final user edits.
  • Manages own work schedule to complete assigned tasks on time.
  • Participates in cross-department teams focused on product improvement.
  • Maintains a knowledge base of accurate and approved content.
  • Willing to do what is required, within the confines of honest and ethical behavior, to ensure the success of Tyler Technologies and the Instructional Content Department.

Qualifications

  • BS/BA degree; Studies focused in technical communication or very closely related field preferred, but extensive work experience may be considered instead of specific studies.
  • A minimum of one year of experience producing online help systems or other web-based content is preferred.
  • Experience in the technical writing field or in a closely related area is preferred, but schoolwork may apply.
  • Working knowledge and understanding of Scrum and Agile development.
  • Experience or education in information systems, business processes, and/or software development preferred.
  • Strong organizational skills and attention to detail, with the ability to multitask, adhere to strict deadlines, and work under pressure.
  • Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
  • Ability to write technical content clearly and accurately.
  • Strong knowledge of Microsoft Office and Adobe Technical Communication Suite or equivalent products required.
  • Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service. Please include a cover letter and resume with your application.
 
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Requisition Number:2024-4571

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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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