Training & Professional Development Manager

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The Training & Professional Development Manager oversees the development and delivery of new hire training and ongoing education programs for internal Implementation, Support, and Development team members. This role leads a team of Training Leads and Training Specialists, ensuring consistent, high-quality training that supports employee performance and enhances client outcomes.
 
Principal Duties

Leadership & Team Oversight

  • Manage and mentor Training Leads and Training Specialists, including hiring, onboarding, performance reviews, and career development.
  • Foster a collaborative and high-performance culture focused on continuous learning and operational excellence.

Training Program Development

  • Design and maintain training programs for new hires and tenured staff, incorporating evidence-based adult learning principles and current product knowledge.
  • Oversee curriculum development, including facilitation guides, participant materials, assessments, and job aids.

Training Delivery & Facilitation

  • Ensure effective delivery of training through instructor-led (ILT), virtual instructor-led (vILT), and self-paced formats.
  • Monitor training sessions and evaluate employee performance to ensure comprehension and readiness.
  • Work with hiring managers and HR to address low performers during training programs.

Content Management & LMS Oversight

  • Maintain training records and evaluations using the Learning Management System (LMS).
  • Ensure training materials are updated to reflect product enhancements and evolving implementation practices.

Cross-Functional Collaboration

  • Partner with Implementation, Support and Development teams to identify training gaps and improve curriculum effectiveness.
  • Liaise with leadership to align training initiatives with organizational goals and strategic priorities.

Quality Assurance & Continuous Improvement

  • Conduct needs assessments and feedback analysis to refine training programs and delivery methods.
  • Lead special projects and initiatives to enhance training operations and employee development.
The Training & Professional Development Manager is accountable for meeting objectives, deadlines and metrics for the new hire training and professional development teams, as well as for special projects assigned.    
The Training & Professional Development Manager must be able to do the following:
  • Develop programs using evidence-based learning approaches.
  • Juggle multiple goals and deadlines in the context of the big picture
  • Mentor, coach and provide input and feedback
  • Build a strong network and relationships throughout implementation, support, development and other teams.
Education, Experience and Special Skills
  • Bachelor’s degree in computer science, accounting, related field, or comparable work experience.
  • 7-10 years of experience in product instruction, training, or education.
  • 3+ years of experience in managing and leading teams
  • Excellent communication, presentation, and facilitation skills
  • Strong knowledge of evidence-based adult learning principles, instructional design methodologies, and learning technologies
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment
  • Passion for learning and innovation

Location

Yarmouth, Maine | Remote

Apply Online

Requisition Number:2025-7863




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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