Associate Project Manager

Associate Project Manager

As a project manager within our Support department, you would oversee execution of Tyler’s iasWorld software feature enhancements, software fixes, and/or updates for existing clients. You would be responsible for client relations, project planning, implementation, quality, schedule, and budget for small to mid-sized projects. This position requires frequent travel to client sites, about 50% per year.

Location

Dayton Metropolitan Area, Ohio

Responsibilities

  • Proactively acquire knowledge and understanding of division’s software products/solutions and relevant industry/product knowledge to present software features, components, capabilities, and functionality to offer solutions to meet client needs.
  • Build and develop professional relationships with internal and external clients as well as managers.
  • Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
  • Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
  • Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
    • Acquiring and coordinating necessary resources to meet project needs.
    • Planning and tracking all project activity.
    • Guiding the client through release planning in support of the overall project schedule.
    • Tracking project hours and submitting project progress reports by due dates.
    • Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
    • Managing scope, time and cost to meet client commitments.
    • Managing communication throughout the team and stakeholders.
    • Managing the quality of project team deliverables.
    • Managing the project budget.
    • Documenting and reporting status and issues.
    • Identifying, reporting and managing risks; overcoming project obstacles.
    • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
  • Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals
  • Maintain the project team’s calendar commitments by keeping all project event information current
  • Travel to client site as needed

Qualifications

  • Bachelor’s degree or comparable work experience.
  • Proven project management experience (1-3 years preferred)
  • Ability to travel 50%
  • Excellent negotiation, conflict resolution, and customer service skills
  • Strong organization and time management skills, with solid people management as well as project management experience
  • Exceptional planning skills and proven ability to follow-through until processes are completed
  • Strong decision making and problem-solving skills
  • Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment
  • Facility with Microsoft Project
  • Ability to maintain a positive, professional attitude

Apply Online
Requisition Number: 6017062

 

 

mm