Software Support Specialist, ExecuTime

Software Support Specialist, ExecuTime

Are you ready for a career that allows you to make a difference with a growing company? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Tyler ExecuTime software. If you have the following competencies we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box

Location

Little Rock, Arkansas

Responsibilities

  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Create client facing documentation and collaborate with clients and co-workers via online forums
  • Advocate for the client and ensure the software meets their business requirements
  • Network and environment-related problems
  • Assist with installation and upgrades

Qualifications

  • A degree in Computer Science preferred
  • Experience running SQL queries or a passing grade in an introductory SQL class
  • A passion for providing world class customer service
  • Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues
  • Know your way around Tablets and other mobile devices
  • Enjoy solving complex hardware and software issues

Apply Online
Requisition Number: 4517361

 

 

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