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Software Support Specialist, ExecuTime

ExecuTime is a leading time and attendance solution that empowers employees via self-service functionalities and allows supervisors to closely manage overtime, job costing, and labor data through reduces expenses. ExecuTime time assists organizations with the most complex time and seamlessly integrates with payroll software solutions.

Location

Little Rock, Arkansas

Responsibilities

  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Create client facing documentation and collaborate with clients and co-workers via online forums
  • Advocate for the client and ensure the software meets their business requirements

Qualifications

  • College degree or comparable work experience
  • Proficiency with computers and contemporary online applications
  • Excellent interpersonal and communication skills
  • Customer service experience a plus
  • Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
  • Knowledge of basic payroll/accounting principles is helpful although not required

Apply Online
Requisition Number: 4518993

 

 

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An Affirmative Action / Equal Opportunity Employer

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800-772-2260 x4830. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.