Tyler’s Incode® Utility Billing suite of applications are a perfect fit for both municipal and independent utility authorities for services such as water, gas and electric with basic or tiered rate tables. Our applications also accommodate consumption, flat-rate, assessment, and installation agreement billing, and miscellaneous charges.
This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.
Requisition Number: 73040424