Conversion Analyst, Incode CIS/CRM

Conversion Analyst, Incode CIS/CRM

Tyler’s Incode® Utility Billing suite of applications are a perfect fit for both municipal and independent utility authorities for services such as water, gas and electric with basic or tiered rate tables. Our applications also accommodate consumption, flat-rate, assessment, and installation agreement billing, and miscellaneous charges

Provide onsite and remote services to clients during the implementation process. Services include assistance with survey reviews, application setup, data conversion verification and balancing, data conversion review with client, data conversion review corrections, forms testing and approval, and application process testing.

Location

Lubbock, Texas

Responsibilities

  • Review application survey with client to gather information for application configuration.
  • Configure the application as needed based on information from client discussion, survey and reports.
  • Analyze converted data and compare to legacy system data
  • Balance converted data to related reports from client and internal tools
  • Verify integrity of both financial and non-financial converted data
  • Resolve all issues in converted data and communicate conversion status to Conversion Team
  • Provide updates and communications to Implementation Team
  • Test all forms and processes before client go-live
  • Prepare class documentation and teach live or web based classes
  • Assist client through data reviews and user acceptance testing
  • Travel as required by position (estimated at 25-50% annually)

Qualifications

  • Four year college degree with solid financial background in a government environment preferred
  • Three or more years of experience in utility software implementation/consulting services or an equal number of years working directly with Incode CIS/CRM applications is a plus
  • Excellent planning, organizational skills and ability to follow-through until a process is complete
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Strong decision making and strong analytical and problem solving skills particularly in converted data verification
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Travel as required for the position (estimated at 25-50% annually)

Apply Online
Requisition Number: 73040417

 

 

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