Infrastructure Engineer

Infrastructure Engineer

The Support Analyst for Technical Services installs and configures Tyler software, and 3rd party software remotely and on-site prior to go-live phase of software implementation process. Installs and configures interfaces between Tyler Software and other applications. Troubleshoots issues of moderate difficulty that arise during these installation processes. Conducts software maintenance and upgrades for clients that have transitioned to the support phase.

Location

Plano, Texas

Responsibilities

  • Performs remote installation services for new and existing clients in accordance with the service work order.
  • Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux.
  • Installs and configures databases which include Microsoft SQL Server and IBM Informix.
  • Installs and configures web servers and deploy web products to clients.
  • Installs, configures and tests all components to the expected revisions and performance standards.
  • Provides infrastructure-driven technical support as needed or directed by management.
  • Provides technical training to clients regarding software installation procedures as needed.
  • Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.
  • Documents results of service work performed for use by internal staff.
  • Position may require either travel to client sites or off-hours coverage based on customer demand.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree in computer science, MIS, or comparable work experience.
  • Experience administering and installing applications on Windows or Linux servers.
  • Experience installing or configuring the Microsoft SQL Server database engine.
  • Working knowledge of server hardware and network configurations.
  • Basic knowledge of web server technology, .NET framework, and SSL security.
  • Basic knowledge of constructing SQL queries.
  • Excellent interpersonal and communication skills.
  • Excellent time management skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

Apply Online
Requisition Number: 2017082-1

 

 

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