Maintenance Senior Software Engineer

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Maintenance Senior Software Engineer

This is a programming position that is dedicated to providing post-release software troubleshooting and defect remediation. The Maintenance Senior Software Engineer provides a second level of technical escalation for client issues and can therefore have an immediate impact on customer satisfaction by resolving complex issues quickly and accurately.

Location

Plano, Texas

Responsibilities

  • Performs maintenance coding (i.e., bug-fixing) on existing Tyler systems applications.
  • Provides technical support to the support team and project management in order to troubleshoot end-user application program problems.
  • Provides feedback to the development organization, as necessary, regarding common programming errors that are identified.
  • Efficiently and accurately diagnose and resolve a broad array of high priority software defects as they are escalated through client support, implementation, and project management.
  • Effectively communicate with other parts of the organization when issue details are unclear, work quickly to find the underlying cause of an issue, and then formulate and implement a solution.
  • Provide a level of root cause analysis to identify problematic areas in an application that could be enhanced to prevent future client issues.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

  • BS/BA degree preferred or equivalent technology experience.
  • Knowledge of best practices, procedures and software of agile development lifecycles
  • 2+ years’ Tyler software experience preferred.
  • General experience or knowledge of business concepts/processes, relational database concepts, software design concepts, and database modeling.
  • Solid understanding of a software project life cycle and associated methodologies.
  • General understanding of the software applications/tools and/or the business processes related to local county government preferred.
  • Ability to prioritize and handle multiple projects.
  • 1+ years’ experience of QA testing preferred.
  • Excellent problem solving skills, and analytical skills.
  • Excellent verbal and written communication skills with the ability to effectively work with clients’ business issues.
  • Proficiency in the following areas:
    • C#
    • VB/VB Script
    • HTML
    • XML/XSL/XSD
  • SQLVisual Studio

Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online
Requisition Number: 2017085-1

 

 

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