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Provide software support for Tyler clients in the use, functionality, and understanding of our products and databases. The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. The incumbent must be available to work a shift between 7 AM and 7 PM, Monday thru Friday; additionally works one Saturday per month and occasional after hours support for system upgrades.
Requisition Number: 2017080-1