Software Support Specialist

Software Support Specialist

Location

Renton, Washington

Responsibilities

  • A cumulative of 4 years' experience: BS/BA with no work experience; AS/AA and 2-year work experience; or 4 years' work experience, preferred.
  • Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues.
  • Experience providing high quality customer support in an environment where reliability and punctuality were highly valued. Strong organizational, project management, and negotiation skills.
  • Big plus if you have customer Service and/or Payroll processing experience.

Qualifications

  • We focus on the highest quality customer satisfaction and timely support. Your role in this position will be to identify, analyze, and deliver solutions to customers.
  • Knowledge of or willing to learn Human Resources and Payroll software to resolve customer's questions.
  • Monitor and manage open customer cases.

Note

Tyler Tech is located approximately 10 miles south of downtown Seattle in Renton, Washington. We are easily accessible via car, train, or bus from downtown or the southern suburbs of Seattle. To support the work life balance, we are pleased to offer a complimentary gym, game room, employee assistance program, competitive healthcare, group discounts, and a variety of complimentary beverages and snacks offered daily to our team members. To promote professional development, we offer monthly training sessions and reimbursement for continuing education/certifications.

Apply Online
Requisition Number: 45.17.341

 

 

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