Implementation Consultant, Public Safety Solution

Implementation Consultant, Public Safety Solution

Tyler Technologies is looking for a dynamic Implementation Consultant to join our Public Safety team. In this role, you will travel to client sites across the U.S. to configure, test and train end users on our Decision Support solution and other standard interfaces as required. This is an exciting opportunity to work directly with 911 Dispatchers, Police Officers and other law enforcement users to make a difference.

The New World Public Safety solution encompasses our police and fire computer-aided dispatch (CAD), mobile units, inspections, and field reporting as well as the supporting back office police, fire, and corrections records. This essential product line for police and fire departments across the United States is used to effectively dispatch units and make them more efficient in their daily job functions.

Location

Troy, Michigan

Travel

80%

Responsibilities

  • Deliver on-site, classroom-style and workshop-style training sessions for end users with a range of technical aptitude
  • Assess and adapt training approach based on audience
  • Conduct requirements gathering and planning calls in advance of scheduled training
  • Understand customer needs and effectively interact to ensure that the software meets their needs
  • Provide support for the Decision Support Solution
  • Learn the interface software applications using a proactive approach and self-initiated training in addition to formal training provided by other team members
  • Assist in meeting team quota for revenue by completing billable installations and/or training
  • Work unsupervised with customers and complete work within specified deadlines

Qualifications

  • Ability to travel nationwide up to 80%
  • Experience training and implementing Tyler’s New World Public Safety Solution (or equivalent Public Safety domain experience)
  • Experience in providing software training to end users
  • Experience working with clients to understand business requirements and configuring a solution to meet those requirements
  • Law enforcement experience
  • Must be highly organized with the ability to plan for and manage multiple client projects
  • Ability to be self-motivated and work independently with clients to meet business objectives
  • A technical or related Bachelor’s degree is preferred

Apply Online
Requisition Number: 8018066-1

 

 

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