Professional Services Manager, Public Safety Solution

Professional Services Manager, Public Safety Solution

The Professional Services Manager is accountable for maintaining or exceeding the billable goals of the team, ensuring Tyler s documented implementation methodologies are followed and projects are completed to the clients satisfaction on schedule and within budget. Each project management team is responsible for managing 1 to 5 implementation projects concurrently, depending on size and complexity. The Professional Services Manager will have a significant impact on profit and loss for the division through the quality of quantity of implementation services provided. Effective project management can increase profitability by minimizing the time and cost involved in implementing new accounts and can increase sales by providing positive references for future accounts.


Troy, Michigan




  • Manage multiple project team activities for multiple accounts simultaneously without missing critical deadlines.
  • Provide leadership to project managers to achieve project, company, team, and individual goals.
  • Achieve results without having direct control of all of the resources required and be able to leverage these results across internal and external departments and divisions.
  • Build rapport with all Tyler divisional employees while actively influencing events and negotiating changes to achieve project goals.
  • Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.


  • Bachelor’s degree in Computer Science, Accounting, or related field (or comparable work experience)
  • Five years of project management experience is required
  • PMP certification is preferred.
  • Ability to lead and mentor Project Managers in support of Tyler’s implementation methodologies.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Excellent interpersonal and communication skills as well as good listening skills.
  • Strong negotiation, conflict resolution, and persuasion skills.
  • Valid driver's license
  • Ability to travel 30-40% nationwide is required

Apply Online
Requisition Number: 8018016-1