IT Helpdesk Intern, Summer 2018

IT Helpdesk Intern, Summer 2018

The Information Technology Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.

Location

Yarmouth, Maine

Responsibilities

Sample job duties:
  • Assist staff with closing customer IT support tickets for our clients
  • Assist in developing time efficiency processes and tools
  • Assist with installing software
  • Prepare and/or modify system and process documentation
  • Research and implement various sand-box environments for testing, training, and troubleshooting
  • Resolve server and software configuration issues in a team environment
  • Take inbound support requests from internal and external customers

Qualifications

Helpful Characteristics include:
  • Basic knowledge of server hardware (including web servers) and network configurations
  • Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of writing SQL queries
  • Strong customer service skills

Apply Online
Requisition Number: 10-18-004

 

 

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