Client Services Continue in a Virtual Setting

Your communities are relying on you now more than ever to continue services despite social distancing and the current restraints because of the novel coronavirus. And because you rely on us, we are now providing our client services in virtual settings.

Virtual Implementation Services

From system setup and configuration to data conversion and complete end-user training, our expert staff ensures your software is delivered and implemented on schedule and within budget, and in accordance with social distancing requirements.

  • Our staff has multiple tools to ensure an interactive, customized implementation experience and are committed to relationship-building with the use of webcams and video chats.
  • Remote implementation tools allow you to the ability to work directly in the software with the guidance of our staff.
  • Virtual implementations allow for a flexible schedule, so you can also keep up with daily job duties.

Customized Online Training

The right training maximizes your staff's use of our products and creates confidence. Not only do we customize our training services to meet your exact needs, but we are also able to deliver in a virtual setting.

  • Virtual group training brings clients together for seminars across the nation.
  • Online training combines classroom-style and hands-on practice.
  • Tyler Community puts you in touch with peers for 24/7 online support.
  • Tyler University provides formalized online training programs.

Continuous Product Support

Get the most out of your technology investment by getting answers to questions, fixing issues, and keeping your products running at peak performance with our online and phone software support services.

  • Live U.S.-based telephone support through a toll-free hotline
  • Online Tyler Community, a user-driven software support community available 24/7
  • Web chat for quick, real-time virtual assistance

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities