Enterprise Permitting & Licensing: Citizen Self-Service Admin Certification

Citizen Self-Service (CSS) is a crucial part of Enterprise Permitting & Licensing, powered by EnerGov, community development software. The CSS Admin Certification course is designed for Enterprise Permitting & Licensing Administrators and will include the following topics: -CSS - End User Navigation -Technical Architecture/ Business Process Options -Jurisdiction Profile Management / Misc Configuration Items -Global Notification Announcements / User Registration Settings -Case Type Category Settings / Case Type Mappings -Menu System Configurations -GIS Map Functionality / Configuration -Welcome Page Configuration -Payment Configuration

Overview Documents


Registration Deadline: 12/1/2022 - 10:00 AM EST

The virtual lab is a completely unique approach to online training and is designed for interaction between students and instructors. The User will experience live, hands−on training as one of our expert instructor’s guides you through engaging curriculum from the convenience of your office. Have a question during the class? No problem! You will be able to get answers from your instructor on the spot.

How to Participate

The Virtual Lab courses are subscription based and allow for each employee within the participating municipality to register for any of the scheduled courses. This is an instructor−led opportunity using virtual software; therefore, each user must have access to a computer.

Individual tracks will be posted quarterly, and space is limited (10 per class).

Subscriptions are 10% of your annual maintenance agreement or a minimum of $12,000 per year with a 5% increase yearly upon renewal. Please contact Christy Goss, Training & Education Manager, for more information on the Virtual Lab program at 1-888−355−1093 or email christy.goss@tylertech.com.

Once a purchase order is signed and returned, we will open all sessions to your municipality.

Once Registered

  • Registration for each session will occur via Tyler U (see instructions below- we will no longer take registrations through email)
  • Each class is hands-on and limited to 10 participants
  • Classes are scheduled on Eastern time zone
  • Classes start promptly at the designated time
  • If you cannot attend, please email christy.goss@tylertech.com or liz.anderson@tylertech.com
  • If no participants attend within 5 minutes of the scheduled start time, the class will be canceled. An email will be sent out to notify attendees
  • If you are planning on completing a “track” (listed in the Appendix of the Virtual Lab Event Schedule document), it is your responsibility to schedule the classes needed unless taking the full session when available

How to Withdraw from a class

Please see the Virtual Lab Overview document under the "How to Withdraw" section