Utilities Pro Software

Billing and account management for municipal and independent utility authorities

Water Tower

Utility Billing and Account Management Made Simple

Utilities Pro manages every aspect of municipal and independent utility services on a single scalable platform. Built to drive efficiency, streamline workflow, and improve customer service, it accommodates consumption, flat-rate, miscellaneous charges, and assessment and installation agreement billing. Centralized data entry eliminates duplication and reduces errors, while complete integration with the ERP Pro suite multiplies your organization's efficiency, from meters to payments.

  • Bill every service type — consumption, flat-rate, assessment and installation agreement billing, plus miscellaneous charges

  • Reduce data entry with a centralized contact and parcel database that enables information sharing

  • Enhance customer service with an online portal for account access and bill payment

  • Empower field staff with mobile technology and meter data from handheld, touch, radio, and fixed RFID readers

  • Analyze and report with extensive reporting, querying, and GIS spatial analysis

  • Provide full cash collection and receipting integration across the ERP Pro suite

Bill Every Utility Service on One Flexible Platform

Utilities Pro handles the full range of utility billing on a single scalable platform, so you can manage every service and charge type without juggling separate systems.

  • Accommodate consumption, flat-rate, assessment and installation agreement billing, plus miscellaneous charges
  • Manage metered and nonmetered services across water, gas, electric, and more
  • Configure flexible rate structures, multiple billing cycles, and automated adjustments
  • Integrate full cash collection and receipting across the ERP Pro suite

Empower Users With Trusted Utility Data

A centralized contact and parcel database eliminates duplicate entry and reduces error, giving your team one trusted data source for every account.

  • Reduce data entry and share information from a centralized contact and parcel database
  • Run extensive reporting and querying to answer questions on demand
  • Apply GIS spatial analysis and mapping to visualize utility service areas and assets
  • Integrate document management and output processing for complete account records

Work Smarter From the Utility Office to the Field

Automated tasks and mobile technology connect office and field staff, simplifying the complexities of utility billing, scheduling, and reporting.

  • Automate routine billing, scheduling, and reporting tasks to save staff time
  • Empower field employees with mobile technology for on-the-go operations
  • Export meter data from handheld, touch, automatic, radio, and fixed RFID readers
  • Customize the experience with client-defined codes, fields, and processes

Give Utility Customers Modern Self-Service

Extend Utilities Pro with applications that let customers access information and pay bills on their terms, enhancing service while reducing call volume.

  • Utility Access: provide residents with secure online access to make payments and view utility information, real-time account balances, payment history, bill due dates, and deposits on file
  • Interactive Voice Response (IVR): give customers the ability to access information and make a payment by phone
  • Smart Meter Access: give the public real-time insight into consumption data from your smart meter system
  • Text-to-Pay: let utility customers get bill reminders and pay by text from any mobile device
spacer module is 25px
spacer module is 25px

Want more information?

Download the Utilities Pro brochure to see how a comprehensive, scalable billing and account management solution drives efficiency, streamlines workflow, and improves customer service across your utility operations.

Learn More

Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

Ask a Question

Explore Other ERP Pro Offerings for Local Government

ERP Pro offers a full suite of natively connected modules built to meet the unique needs of your community.

Reporting and Analytics

Transform your organization's reporting practices with at-a-glance KPIs, interactive charts and graphs, and more.
Explore More

Financial Management Pro

Built on an integrated platform, ERP Pro takes the complexity out of managing and reporting your organization’s financial data.
Explore More

Human Resources Management Pro

Automate your organization's payroll and human resources processes in a single centralized system.
Explore More

Permitting & Licensing Pro

Streamline permitting, licensing, inspections, and code enforcement processes with a centralized platform that improves workflow efficiency, enhances transparency, and simplifies resident and contractor engagement.
Explore More

Property Tax Management Pro

Balance property taxes and satisfy state reporting requirements — all while meeting the needs of citizens and local officials.
Explore More
spacer module is 25px

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities