Tyler 311 | Civic Services | Tyler Technologies

Non-Emergency Community Communication

Manage non-emergency inquiries, incident reporting, complaints, and service requests with Tyler 311^™. Local governments and schools can set up common requests with pre-defined workflow, ensuring that reports and requests are properly routed, documented, and resolved as quickly as possible.

Incident reporting system for all non-emergency communications
Mobile app allows users to submit requests and check incident history on the go
Improves responsiveness to citizen requests
Reduces misuse of 911 emergency call system
Provides follow-up tracking and documentation for reporting
Supports behavioral reporting in schools

Improved Efficiency and Oversight

The same features that make this system so convenient for citizens help improve efficiency for the public works departments.

Citizen reporting removes the middleman and speeds up notification of incidents
Prebuilt incident templates reduce data entry and trigger an email notification to the appropriate department
Thorough documentation and GIS location helps eliminate fact finding
Managers can review incidents by type, priority level, region, department assignments, and more
With GIS location, jobs can be grouped geographically for a more efficient response
Integration with Munis, Tyler EAM, EnerGov, and TCM further streamlines workflow and reduces the incidence of manual errors

Convenient and Reliable Reporting

From potholes, broken streetlights, and barking dogs, citizens often don’t know which department to call. Their guesswork can cause more work for employees.

Tyler 311 provides a reliable, centralized, and efficient process to handle complaints across the organization.

Reports can be entered via the municipal website or by the app, My311, available on iOS and Android devices
Citizens can log in and review other similar reports to see if there is a pattern of incidents
Documentation such as photos or notes can be linked to the report
With the mobile app, citizens can geotag the incident on an Esri^® map
Each incident is assigned a tracking number for easy follow up

Want more information?

Download the Tyler 311 product overview and learn how we can help you record and track incidents, non-emergency calls, and service requests.

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Village of Wilmette, Illinois Improves Customer Service with Tyler Incident Management (Tyler 311)

By centralizing incident reporting with Tyler Incident Management (Tyler 311) and My311 mobile app, the village was able to improve responsiveness, efficiency, and citizen services.

Comprehensive Asset Management

Do you have the software you need to manage your organization’s infrastructure? Tyler EAM provides a complete view of your assets from procurement to retirement and all the maintenance required through the life of those assets. Find out how this solution can help you achieve tactical short-term goals and strategic long-term planning.

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Civic Services

We help government services create safer, stronger, and more vibrant communities. Tyler’s civic services solutions allow you to work with citizens efficiently and effectively, enabling your agency and community to thrive.

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Building strong, vibrant, thriving communities.

At Tyler, we want to make it easier for you to drive economic growth, focus on your residents’ needs, and deliver results-oriented government. Technology can make this happen by connecting the core functions of local government and enabling information to flow seamlessly between departments and across jurisdictions.

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