Non-Emergency Community Communication

Manage non-emergency inquiries, incident reporting, complaints, and service requests with Tyler 311™. Local governments and schools can set up common requests with pre-defined workflow, ensuring that reports and requests are properly routed, documented, and resolved as quickly as possible.

  • Incident reporting system for all non-emergency communications
  • Mobile app allows users to submit requests and check incident history on the go
  • Improves responsiveness to citizen requests
  • Reduces misuse of 911 emergency call system
  • Provides follow-up tracking and documentation for reporting
  • Supports behavioral reporting in schools

Convenient and Reliable Reporting

From potholes, broken streetlights, and barking dogs, citizens often don’t know which department to call. Their guesswork can cause more work for employees.

Tyler 311 provides a reliable, centralized, and efficient process to handle complaints across the organization.

  • Reports can be entered via the municipal website or by the app, My311, available on iOS and Android devices
  • Citizens can log in and review other similar reports to see if there is a pattern of incidents
  • Documentation such as photos or notes can be linked to the report
  • With the mobile app, citizens can geotag the incident on an Esri® map
  • Each incident is assigned a tracking number for easy follow up

Improved Efficiency and Oversight

The same features that make this system so convenient for citizens help improve efficiency for the public works departments.

  • Citizen reporting removes the middleman and speeds up notification of incidents
  • Prebuilt incident templates reduce data entry and trigger an email notification to the appropriate department
  • Thorough documentation and GIS location helps eliminate fact finding
  • Managers can review incidents by type, priority level, region, department assignments, and more
  • With GIS location, jobs can be grouped geographically for a more efficient response
  • Integration with Munis, Tyler EAM, EnerGov, and TCM further streamlines workflow and reduces the incidence of manual errors

Want more information?

Download the Tyler 311 product overview and learn how we can help you record and track incidents, non-emergency calls, and service requests.

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Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

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Village of Wilmette, Illinois Improves Customer Service with Tyler Incident Management (Tyler 311)

By centralizing incident reporting with Tyler Incident Management (Tyler 311) and My311 mobile app, the village was able to improve responsiveness, efficiency, and citizen services.

Building strong, vibrant, thriving communities.

At Tyler, we want to make it easier for you to drive economic growth, focus on your residents’ needs, and deliver results-oriented government. Technology can make this happen by connecting the core functions of local government and enabling information to flow seamlessly between departments and across jurisdictions.

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