Agency Successfully Migrates to Tyler’s Enterprise Platform

Background

This Midwest-based public safety agency operates two public safety answering points (PSAPs), supporting 16 police departments and seven fire departments. Across these entities, more than 1,700 public safety professionals serve a population of approximately 300,000 residents.

As a Tyler Technologies client for more than 20 years, the agency is deeply committed to the ongoing modernization of its public safety operations and continuously improving the level of service delivered to the communities it serves.

Reasons for Migration

In addition to its commitment to ongoing modernization, the agency sought to enhance both officer and community safety while reducing administrative burden on resource-constrained personnel. As part of its broader modernization strategy, the agency set clear goals to enable real-time access to information, reduce time spent on manual and duplicative reporting tasks, and support more consistent reporting practices across its multi-agency environment.

Previously, responders documented information on scene and then relocated to complete reports, often using a mobile data terminal (MDT) inside their patrol vehicle. This process increased time spent on administrative tasks and reduced situational awareness during active operations.

By adopting a web-based, cloud-hosted Enterprise Records solution alongside cloud-native Report Writing within Tyler’s Enterprise Platform, the agency aimed to streamline workflows, enabling first responders to complete reports anytime, anywhere, and more efficiently than before.

Implementation Execution

The implementation began in early spring 2025 and concluded with a December go-live, completing the Enterprise Platform evolution in approximately nine months from contract to completion.

Tyler team members provided on-site support and training for command staff and end users throughout the process, following a structured delivery model built on packaged configurations and best practices.

Results to Date

These modernization goals are already being realized through meaningful operational improvements.

• The agency is now operating on Tyler’s Enterprise Records and Report Writing, providing a future-ready foundation for continued innovation.
• End users can now access a web-based and cloud-hosted version of their records solution, which means faster, more efficient access to mission-critical data from any location.
• The agency is elevating its operations with the most advanced cloud-native reporting capabilities that improve report quality, speed, and visibility.
• Departments across the organization improved internal workflows and reporting processes from the top down, driving greater efficiency and consistency across agencies.

Looking Ahead

With the migration complete, the agency expects to continue expanding its technology strategy, driving improvements in safety initiatives, response times, and operational efficiency across its public safety ecosystem.

This successful migration positions the agency to evolve alongside Tyler’s Enterprise Platform roadmap while continuing to meet the growing demands of the communities it serves.