City of Greenville, North Carolina

  • Industry: Municipal 27,891 (2019 est.)
  • Location: Greenville, North Carolina
  • Employees: 750+
  • Population: 93,400
  • Tyler Client Since: 2014
  • Tyler Products Used: Munis, Tyler Cashiering, Tyler Content Manager, Tyler EAM, EnerGov

Challenges

The city of Greenville is the 11th-most populous city in North Carolina but, until 2014, it relied on a single-input green screen system to manage its complex financial workflows. Not only did this antiquated system lack flexibility, but it didn’t have the functionality the city needed to complete day-to-day tasks like procurement or revenue collection.

“We didn’t realize the limitations of our legacy system until we invested in a new system,” said Peggy L. Wooten, information technology/systems analyst. “We were pleasantly surprised at the differences.”

Solution

In 2014, Greenville invested in Munis®, Tyler Technologies’ integrated enterprise resource planning (ERP) software solution, to improve its purchasing power and revenue collections, among other benefits.

Munis introduced an integrated e-purchasing system for managing requests, reviews, contracts, and purchases from vendors. From a revenue management perspective, the city was able to streamline workflows for billing, tracking, collections, and payment processing.

Said Wooten, “We primarily use Munis to put in invoices, pay invoices, create purchase orders, manage payroll, and provide human resource support. Today we are pleased to be able to do that from the office or from home.”

When the coronavirus pandemic began, the city of Greenville was able to quickly pivot to a work-from-home model by providing city-issued laptops and rerouting its phone lines. According to Wooten, “This is not something that would have been possible — or effective — with our legacy system.”

Munis is truly an end-to-end package.

Peggy L. Wooten

Information Technology/Systems Analyst, City of Greenville, NC

Results

There have been many benefits to working with Munis, but Wooten is most impressed at its ability to provide autonomy to end users. She explained, “If someone is on a particular module in Munis, they can choose to run a specific report and then easily turn that report into a PDF with the click of a button. That PDF report can be shared between departments.”

Since end users no longer rely on the IT department to create reports, the city has been able to use its human resources team on strategic projects — saving time and money. Better yet, city employees have unfettered access to their own data, including the ability to share it with key stakeholders at any time.

Unlike the city of Greenville’s legacy software solution, Tyler Technologies provides unprecedented support and assistance 24/7/365. Wooten credits Tyler’s support team as top-notch: “I truly view them as an extension of the city of Greenville’s internal IT team. I am grateful to be building a partnership together.”

Case Study Highlights

  • The City of Greenville relied on a single-input green screen system to manage its complex financial workflows. Not only did this antiquated system lack flexibility, but it also didn’t have the functionality the city needed to complete day-to-day tasks like procurement or revenue collection.
  • Munis introduced an integrated e-purchasing system for managing requests, reviews, contracts, and purchases from vendors. From a revenue management perspective, it was able to streamline the city’s workflows for billing, tracking, collections, and payment processing.
  • Since end users no longer rely on the IT department to create reports, the city has been able to use its human resources on strategic projects – saving time and money. Better yet, city employees have unfettered access to their own data, including the ability to share it with key stakeholders at any time.

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