City of Greenville, North Carolina

• Industry: Municipal
• Location: Greenville, North Carolina
• Employees: 750+
• Population: 93,400
• Tyler Client Since: 2014
• Tyler Products Used: Enterprise ERP, Cashiering, Content Manager, Enterprise Asset Management, Enterprise Permitting & Licensing

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Challenges

The city of Greenville is the 12th-most populous city in North Carolina, but until 2014 it relied on a single-input green screen system to manage its complex financial workflows. Not only did this antiquated system lack flexibility, but it also lacked the functionality the city needed to complete day-to-day tasks such as procurement or revenue collection.

“We didn’t realize the limitations of our legacy system until we invested in a new system,” said Peggy L. Wooten, information technology/systems analyst. “We were pleasantly surprised at the differences.”

Solution

In 2014, Greenville invested in Tyler Technologies’ integrated Enterprise ERP solution to improve its purchasing power and revenue collections, among other benefits.

Enterprise ERP introduced an integrated e-purchasing system for managing requests, reviews, contracts, and purchases from vendors. From a revenue management perspective, the city was able to streamline workflows for billing, tracking, collections, and payment processing.

“We primarily use Enterprise ERP to put in invoices, pay invoices, create purchase orders, manage payroll, and provide human resource support.” said Wooten. “Today we are pleased to be able to do that from the office or from home.”

When the COVID-19 pandemic began, the city of Greenville was able to quickly pivot to a work-from-home model by providing city-issued laptops and rerouting its phone lines. According to Wooten, “This is not something that would have been possible — or effective — with our legacy system. Enterprise ERP is truly an end-to-end package.”

Results

There have been many benefits to working with Enterprise ERP, but Wooten is most impressed at its ability to provide autonomy to end-users. She explained, “If someone is on a particular module in Enterprise ERP, they can choose to run a specific report and then easily turn that report into a PDF with the click of a button. That PDF report can be shared between departments.”

Since end-users no longer rely on the IT department to create reports, the city has been able to use its human resources team on strategic projects — saving time and money. Better yet, city employees have unfettered access to their own data, including the ability to share it with key stakeholders at any time.

Unlike the city of Greenville’s legacy software solution, Tyler Technologies provides unprecedented support and assistance 24/7/365. Wooten credits Tyler’s support team as top-notch: “I truly view them as an extension of the city of Greenville’s internal IT team. I am grateful to be building a partnership together.”